Customer Service and Sales Associate

Position: Customer Service and Sales Associate Industry: Retail (Bedroom and Bathroom Products) Location: Lagos and Abuja, Nigeria Job Type: Full Time Budget: ₦120,000 Job Description (Summary): As Customer Service and Sales Associate, you will be responsible for providing exceptional customer service, resolving customer complaints, and generating sales through upselling and cross-selling. The ideal candidate will have excellent communication and interpersonal skills, a strong work ethic, and a passion for delivering outstanding customer experiences. Customer Service Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer complaints and concerns in a fair and courteous manner. Provide accurate and detailed information about products and services. Escalate complex customer issues to senior management as needed. Sales Generate sales through upselling and cross-selling techniques. Identify and pursue new sales opportunities through outbound calls and emails. Build and maintain strong relationships with existing customers to drive repeat business. Meet and exceed monthly sales targets. Administrative Maintain accurate and up-to-date customer records. Process customer orders and returns in a timely and efficient manner. Collaborate with internal teams to resolve customer issues and improve processes. Participate in ongoing training and development to improve knowledge and skills. Required Qualifications & Experience: Bachelor's degree in Business, Marketing, or related field preferred. 2-3 years of experience Proximity to the Island Male or Female Previous experience in Customer service and sales will be preferred