Logistic Manager

Job title : Logistic Manager

JOB SUMMARY

• The Logistics Manager will be responsible for managing end-to-end logistics operations, including
• fleet management, route planning, driver supervision, third-party logistics (3PL) coordination, delivery performance, and reverse logistics. The successful candidate must demonstrate strong operational and people-management skills, with the ability to optimize delivery processes, minimize logistics costs, improve customer
• satisfaction, and ensure compliance with operational and regulatory standards.

KEY RESPONSIBILITIES

Logistics and Delivery Operations

• Ensure the right products are loaded onto the right vehicles, in the correct quantities and quality, and delivered to customers within agreed timelines.
• Oversee daily logistics and distribution activities to ensure efficient order fulfillment.
• Ensure strict adherence to agreed delivery lead times and On-Time Delivery (OTD) targets.
• Monitor delivery performance and proactively address operational bottlenecks.
• Ensure efficient handling and resolution of failed deliveries and reverse logistics.

Fleet, Driver and Third-Party Management

• Supervise and manage company drivers, third-party logistics providers (3PLs), and Logistics
• Partners (LPs). Ensure all drivers, LPs, and 3PLs are properly vetted, on boarded, documented, and officially engaged.
• Coordinate the activities of the Transport Officer and Stock Handlers to ensure seamless logistics operations.
• Ensure all company vehicles are properly maintained and have up-to-date documentation. Collaborate with filling stations and other relevant vendors to ensure uninterrupted fleet operations.

Route Planning and Distribution Management

• Develop and implement daily delivery routes to maximize efficiency and ensure timely deliveries.
• Monitor route performance and identify opportunities to optimize delivery coverage and reduce operational costs.
• Work with management on route development, geographical coverage, and expansion strategies.
• Establish and implement Vehicle Fulfilment Rate (VFR) targets and ensure consistent compliance.

Customer Experience and Stakeholder Collaboration

• Work closely with the Customer Experience (CX) team to manage customer delivery expectations
• and resolve logistics-related complaints.
• Ensure timely communication of delivery updates, delays, and operational challenges.
• Collaborate with Procurement, Inventory, Operations, and other relevant departments to ensure seamless order fulfilment.

Compliance, Reporting and Performance Management

• Ensure compliance with applicable transport regulations, safety requirements, and industry best practices.
• Monitor logistics performance against established KPIs, including OTD, VFR, delivery success rate, and logistics costs.
• Prepare and submit accurate daily, weekly, and monthly logistics performance reports. Identify operational gaps and recommend process improvements to management.
• Ensure compliance with established logistics policies, procedures, and operational standards.
• Perform other duties and responsibilities as may be assigned by management in line with business needs.

KEY PERFORMANCE INDICATORS

• On-Time Delivery (OTD) performance. Vehicle Fulfilment Rate (VFR).
• Successful delivery rate.
• Reduction in failed deliveries and customer delivery complaints.
• Efficient fleet utilisation and route optimisation.
• Logistics cost management and operational efficiency.
• Compliance with vehicle documentation and regulatory requirements.
• Timeliness and accuracy of logistics reports.

QUALIFICATIONS AND EXPERIENCE

• Bachelor's degree or HND in Logistics and Supply Chain Management, Transport Management, Business Administration, or a related field. 3–4 years of relevant experience in logistics, fleet management, transportation, or distribution operations.
• Proven experience managing drivers, third-party logistics providers, and delivery operations.
• Good understanding of route planning, fleet utilisation, and last-mile delivery operations.
• Experience monitoring delivery KPIs, particularly On-Time Delivery (OTD), Vehicle Fulfilment Rate (VFR), and delivery success rates.
• Strong organisational, coordination, and problem-solving skills. Good knowledge of vehicle documentation, fleet maintenance, and relevant transport regulations.
• Proficiency in Microsoft Excel and other logistics or operational management