IT Systems Intern

Our  client a technology-driven start-up focused on advancing financial and digital inclusion is seeking to recruit an IT Systems Intern to be based in Lusaka Zambia. The company provides innovative solutions that enable customers to access life-enhancing products like smartphones, clean cook stoves, water filters, and solar solutions through affordable and flexible payment plans.

The role

As IT Systems Intern, you will  keep customer and sales systems running smoothly. You will support the company’s CRM platform, oversee customer onboarding, help field sales agents get the most from the sales app, troubleshoot system issues, and produce the daily and weekly sales and customer payment reports.

Key responsibilities

• Administer the CRM. Handle routine CRM administration, including checking data quality, updating records, and helping users access the platform.
• Oversee customer onboarding. Make sure every customer is onboarded onto the CRM with all required details and documents captured completely and correctly.
• Support field sales. Help field sales agents use the sales management app, including access, features, and sales processes.
• Investigate and resolve CRM, app and related system issues;and escalate those that need technical support.
• Generate daily and weekly customer onboarding and sales reports for management.
• Customer Support. Respond to customer system-related issues.
• Protect data. Handle customer information confidentially and follow company data-handling procedures.

Qualifications and experience

• Degree or Diploma in Information Technology, Computer Science, Information Systems, or a related field. Recent graduates are encouraged to apply. Basic work, internship, or project experience is an added advantage.
• Academic results must be verified by the Zambia Qualifications Authority (ZAQA). This is mandatory.
• Comfortable using web and mobile applications, spreadsheets, and digital records.
• Able to explain technical steps clearly to non-technical colleagues.
• Strong attention to detail, good problem-solving skills and a helpful attitude to user
• Experience with a CRM or sales management system.

How success will be measured

• Customer records entered accurately and on time.
• Daily and weekly onboarding and sales reports delivered on schedule.
• Field sales agents receiving timely support.
• System issues logged, then resolved or escalated promptly.

Improved CRM data completeness and consistent use of the sales management app.

More Information

• Experience Level Junior
• Total Years Experience 0-5