Client Relations and Operations Officer

Key Duties and Responsibilities

• Client Engagement and Relationship Management: Communicate professionally, intelligently and persuasively with existing and prospective clients through WhatsApp, telephone calls and other approved communication channels. Build trust, establish credibility and maintain strong, long-term client relationships.
• Client Follow-Up and Sales Conversion: Proactively follow up with prospective and existing clients, address enquiries and concerns, communicate the value of the company's services and employ effective persuasion and negotiation skills to convert enquiries into confirmed, paid orders.
• Client Needs Assessment and Communication: Understand, clarify and accurately document clients' requirements, expectations, specifications and deadlines. Communicate these details effectively to the appropriate resource persons to ensure accurate and satisfactory service delivery.
• Payment Confirmation and Order Profiling: Verify and confirm clients' payments through approved procedures, maintain accurate payment records and properly profile each client's request, including service specifications, deliverables, timelines and other relevant instructions.
• Order Coordination and Timely Delivery: Monitor and coordinate client orders from initiation to completion, ensuring that all deliverables meet agreed specifications, quality standards, deadlines and required formats. Communicate progress and promptly resolve any issues that may affect delivery.
• Record Keeping and Management Reporting: Maintain accurate, organised and up-to-date records of client enquiries, orders, payments, outstanding balances, delivery status and customer feedback. Prepare and submit comprehensive monthly performance reports to the Director, highlighting achievements, challenges, revenue performance and areas requiring management attention.
• Professional Conduct and Workplace Ethics: Demonstrate integrity, emotional intelligence, courtesy, confidentiality, accountability and sound judgement in all dealings with clients, colleagues and management. Maintain a positive attitude, uphold company policies and contribute to a productive, respectful and results-oriented working environment.
• Business Development and Continuous Improvement: Identify opportunities to strengthen customer satisfaction, improve operational efficiency, increase client retention, enhance sales conversion and expand the company's market reach. Proactively present practical recommendations to management for business consolidation, service improvement and sustainable growth.

Key Performance Expectations
The officer will be assessed based on the following:

• Responsiveness and professionalism in client communication.
• Effectiveness of client follow-up and conversion of enquiries into paid orders.
• Accuracy of client profiling, payment documentation and order records.
• Timeliness, completeness and accuracy of order delivery.
• Client satisfaction, retention and effective resolution of complaints.
• Accuracy and timely submission of monthly reports.
• Demonstration of integrity, initiative, teamwork and accountability.
• Contribution to revenue growth, operational improvement and business development.

Reporting and Accountability:

• The Client Relations and Operations Officer shall report directly to the Director or any other designated supervisor and shall be responsible for maintaining effective communication between clients, resource persons and management to ensure seamless service delivery and continued business growth.

Requirements

• Interested candidates should possess Bachelor’s Degree in a relevant field with 1-2 years experience. 

Salary
N100,000 monthly.

Application Closing Date
31st December, 2026.

How to Apply
Interested and qualified candidates should send their CV to: using the Job Title as the subject of the email.

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