Customer Service Support Officer - Telecommunications

Location: Lekki, Lagos
Employment Type: Full-Time
Experience: 2 – 4 Years
Monthly Net Salary: ₦250,000

Job Summary

We are looking to hire a highly motivated and detail-oriented Customer Service Support Officer to join our fast-paced telecommunications operations team in Lekki. The successful candidate will play a critical role in supporting field engineers, resolving customer issues, coordinating internal processes, and maintaining high levels of service quality and customer satisfaction.

This position is ideal for someone with 2 to 4 years of hands-on experience in service delivery, client support, or technical coordination , preferably within the ICT or telecom sector.

Key Responsibilities

• Coordinate service requests, track progress, and ensure delivery timelines are met in line with SLAs.

• Serve as the first point of contact for client complaints, service queries, and technical support issues.

• Assist field engineers by managing schedules, preparing documentation, and facilitating seamless communication.

• Maintain and update service logs, reports, and client feedback databases.

• Ensure all customer orders and service entries are processed accurately and efficiently.

• Work closely with internal teams (sales, technical, and operations) to resolve client issues.

• Proactively communicate any delays or service challenges and provide timely resolutions.

• Identify operational gaps and recommend process improvements to enhance service delivery.

Requirements

Qualifications

• B.Sc. or HND in Business Administration, Telecommunications, Information Technology , or any relevant field.
  

• 2 to 4 years of work experience in a service delivery, customer support, or telecom operations role.
  

• Solid understanding of telecommunications service delivery workflows is an added advantage.
  

• Strong proficiency in Microsoft Office tools (Excel, Word, Outlook) and CRM/helpdesk systems .
  

• Excellent interpersonal, communication, and documentation skills.
  

• Ability to prioritize tasks, manage pressure, and work collaboratively in a team-driven environment.
  

Core Competencies

• Customer service & client engagement
  

• Fault resolution & escalation management
  

• Field support coordination
  

• Data entry & reporting accuracy
  

• Workflow monitoring & process improvement
  

• Time management & responsiveness
  

Benefits

• Competitive monthly net salary of ₦250,000
  

• Health insurance (HMO)
  

• Pension scheme contributions
  

• Professional growth and promotion opportunities
  

• Access to regular training and skill development programs
  

• Monthly/Quarterly performance-based bonuses
  

• Friendly and supportive work environment