Fraud Investigation Officer
Moniepoint Incorporated (Remote)
Job Summary
- The Fraud Investigation Officer is responsible for investigating suspected fraudulent activities, identifying fraud trends, supporting fund recovery efforts, and recommending control improvements to minimize fraud losses and protect the organization and its customers.
Key Responsibilities
- Investigate fraud cases and determine appropriate outcomes based on available evidence.
- Analyze transaction patterns to identify fraud trends and emerging risks.
- Document investigation findings and maintain accurate case records.
- Support fund recovery efforts by engaging internal and external stakeholders.
- Escalate complex or high-risk cases in a timely manner.
- Recommend process and control improvements based on investigation findings.
- Collaborate with Product, Operations, Compliance, Customer Support, and other stakeholders to resolve fraud-related issues.
- Ensure investigations are completed within agreed service levels (SLAs).
Key Performance Indicators (KPIs)
- Investigation turnaround time (TAT).
- Cases resolved within SLA.
- Investigation quality and accuracy.
- Fraud trends identified and reported.
- Fund recovery success rate.
- Quality of investigation documentation and recommendations.
Requirements
Qualifications & Experience:
- Bachelor's Degree in a relevant field.
- 2–4 years of experience in fraud investigations, banking, fintech, or a related risk function.
- Knowledge of digital payment fraud, transaction analysis, and fraud investigation techniques is an advantage.
Key Competencies:
- Strong analytical and problem-solving skills.
- Attention to detail and sound judgment.
- Excellent written and verbal communication.
- Ability to manage multiple investigations effectively.
- Strong stakeholder management and collaboration skills.
- High level of integrity and confidentiality.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Share this job:
Vacancy posted 23 hours ago
Similar jobs that could be interesting for youBased on the Fraud Investigation Officer in Remote vacancy
- ...The Senior Auditor - Field Compliance & Investigations supports field compliance, investigation... ...affecting compliance, retention, coverage, fraud prevention, and program quality.... ...operational data. Proficiency in Microsoft Office, Google Sheets, Google Docs, and...
- ...Job Summary ~ As the Customer Support Officer, you will manage customer interactions, resolve issues efficiently, and ensure a seamless user experience across all customer touchpoints while supporting overall service delivery. Responsibilities Respond to customer...
- Overview The role is responsible for shaping, governing, testing, and coordinating the responsible deployment of AI systems powering Tongston and T-World. The purpose of the role is to ensure that AI tools, assistants, agents, knowledge-base interactions, and AI-enabled...
- ...Job Overview Tongston is looking for a Research & Intelligence Graduate Officer to support the Data team. The role turns rigorous cross-functional research and data into decision-ready intelligence that helps Tongston understand users and buyers, markets, countries...
- ...About this role The Lead, Head Office Operations Control is a systems thinker who is responsible for leading the assessment, monitoring, and reporting on the adequacy and effectiveness of internal controls across all head office operational functions and shared services...
- ...telemetry architecture, connecting application logs, WAF events, and fraud signals into a unified SIEM platform for real-time detection.... ...model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model...Remote job
- ...configuration baselines for wired, wireless, cloud, and remote-access environments. Monitor network activity and security alerts; investigate anomalies, assess impact, and coordinate containment and recovery actions during security incidents. Conduct vulnerability...
- ...and who have a strong sense for reusable, maintainable software architecture. As part of a multi-disciplinary team you will help investigate user needs and design solutions for national-scale public health programs alongside our other technology and subject-matter...
- ...advantage Strong communication, networking, stakeholder management, and relationship-building skills Proficiency in Microsoft Office or Google Workspace with the ability to use smartphones for reporting and documentation Ability to work independently, travel...
- ...creative tools and production workflows. Salary & Benefits Salary: N150,000 per month. Work Schedule: Hybrid (4 days in the office and 1 day remote each week). Opportunity to lead exciting media projects. Career growth within a dynamic and innovative media...
- ...environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring...Remote job
2000 $
...in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution...- .... Review the job description to confirm if the role you are interested in is remote or hybrid. Location flexibility Home office, coworking space, or something in between? We support your ideal setup. You’ll receive a monthly coworking stipend to use whenever...
- ...productive remotely. Strong problem-solving and multitasking skills. Proficiency in WhatsApp Business, email, and basic Microsoft Office tools. A stable internet connection and a conducive work environment at home. Must be available to work evening hours and...
- ...network-driven approach. Work remotely : Our team spans the globe from the US and South America to Europe and Asia, with an optional office in Porto, Portugal. Remote work is our norm. English proficiency is essential as it's our medium for team and external...
- ...environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring...Remote job
- ...environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring...Remote job
- ...discipline, naming conventions, version-control habits and evidence-trail management. Ability to use Google Workspace / Microsoft Office tools effectively. Ability to use approved AI tools responsibly for summarisation, structuring, comparison, drafting and quality...
- ..., finance, or operations roles, preferably in healthcare, finance, or supply chain management. ~Superior proficiency in Microsoft Office Suite and/or Google Workspace tools, particularly Excel/Sheets and Powerpoint/Slides. ~Proficiency with SQL and BI platforms is strongly...
2000 $
...from home, worldwide. We have kernel teams and openings in every time zone and with the notable exception of Taipei, Taiwan, have no offices and therefore no pressure to work from an office. What your day will look like Collaborate regularly and proactively with a...- ...is a plus ~ Strong communication and interpersonal skills ~ Proficiency with digital tools (Zoho, Google Workspace, Microsoft Office, etc.) ~ Attention to detail, teachability, and proactiveness ~ Ability to work in a fast-paced professional services environment...
2000 $
...in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution...- ...environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring...Remote job
- ...Passionate about Africa and our mission (“To Unlock Africa's potential through work”) ● Proven experience as a Receptionist, Front Office Representative with hospitality background or similar role. ● Customer service oriented ● Proficiency in Microsoft Office...Remote job
- ...environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring...Remote job
2000 $
...in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution...2000 $
...in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution...- ...environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring...Remote job
- ...environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring...Remote job
- ...test scripts, checklists, registers, trackers or escalation workflows as provided. Ability to use Google Workspace / Microsoft Office tools effectively. Strong spreadsheet and tracker-management skills in Excel or Google Sheets, such as clean data entry, filters...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Fraud Investigation Officer. Be the first to apply!
