Field Collections Agent

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.

In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents. FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities. To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch informative  video .

Role Summary

Responsible for driving recovery on delinquent accounts through structured field visits, customer engagement, and disciplined follow-ups, while actively managing portfolio roll rates to minimize migration across DPD buckets.

Key Responsibilities

• Conduct daily field visits to defaulting customers (agents and merchants) to drive repayments.
• Meet daily productivity targets (calls, visits, right-party contacts, promises to pay, and collections).
• Manage assigned portfolio to reduce roll rates and prevent movement into higher DPD buckets.

• Track, follow up, and convert promises to pay (PTPs) into actual payments.
• Negotiate repayment plans and settlements within approved guidelines.
• Maintain accurate records of all activities and customer interactions.
• Verify customer information and update records to improve contactability.
• Prioritize accounts based on delinquency stage and recovery potential.
• Escalate non-responsive or high-risk accounts where necessary.
• Ensure accurate and timely reporting of all daily recovery activities on the designated collections management system.
• Ensure compliance with internal policies and regulatory requirements

Requirements

To excel in this role, you should meet the following criteria:

• Bachelor’s degree in any relevant field..
• 1–2 years’ experience in collections or field recovery.
• Understanding of delinquency management and roll rates.
• Strong negotiation and communication skills.
• Proficiency in Microsoft Excel.

• Self-driven, accountable, and comfortable working in a target-driven environment.
• Strong analytical and problem-solving ability.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Performance Bonus

Recruitment Process

• A screening call with the Recruiter for 30 minutes.
• Technical interview with the Hiring Manager ~30 minutes.