Concierge Manager (Female)
Kennedia Consulting Limited
Job Description
- We are seeking an experienced, personable, and service-oriented Concierge Manager to lead our Concierge team and deliver exceptional guest experiences.
- The ideal candidate will possess outstanding customer service skills, extensive knowledge of hospitality operations, and the ability to anticipate and exceed guest expectations.
Key Responsibilities
- Oversee the daily operations of the Concierge Department, ensuring exceptional guest service at all times.
- Lead, train, and supervise the concierge team to deliver personalized and memorable guest experiences.
- Coordinate guest requests, including transportation, restaurant reservations, event bookings, tours, and other concierge services.
- Build and maintain strong relationships with local businesses, vendors, and service providers to offer premium services to guests.
- Welcome VIP guests and ensure their needs are anticipated and professionally managed.
- Handle guest inquiries, complaints, and special requests promptly and effectively.
- Ensure accurate record-keeping of guest preferences to provide personalized service during future visits.
- Collaborate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless guest experiences.
- Maintain high standards of professionalism, confidentiality, and hospitality etiquette.
- Monitor departmental performance and implement continuous improvement initiatives to enhance guest satisfaction.
Requirements
- Bachelor's Degree or HND in Hospitality Management, Tourism, Business Administration, or a related field.
- 7–10 years of proven experience in Concierge, Guest Relations, or Front Office Operations within a reputable hotel, with supervisory experience.
- Strong leadership and team management abilities.
- Excellent communication, interpersonal, and customer service skills.
- Ability to multitask and remain composed in a fast-paced hospitality environment.
- Strong knowledge of luxury hospitality standards and guest service best practices.
- Proficiency in Microsoft Office Suite and Hotel Property Management Systems (PMS).
- Professional appearance with exceptional problem-solving and organizational skills.
Salary
N250,000 - N300,000 / Month.
Application Closing Date
23rd July, 2026.
How to Apply
Interested and qualified candidates should send their CV to: View email address on hotnigerianjobs.com using "Concierge Manager – Abuja" as the subject of the email.
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