Client Relations Manager

Job Summary

• We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.

Responsibilities

• Build relationships with key employees among customers.
• Create plans to address clients’ business needs.
• Advise clients on creating profitable processes.
• Schedule regular meetings with customers to ensure they are satisfied.
• Act as point of contact for complaints and escalate issues as appropriate.
• Help sales team up-sell or cross-sell services and products.
• Ensure both the company and clients adhere to contract terms.
• Study competition to find new ways to retain customers.
• Set sales and revenue targets and work diligently to meet them.
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs.

Requirements and skills

• BSc/BA in Business Administration, Marketing or a related field.
• Proven experience as a Client Relations Manager or Relationship Manager.
• Proven track record of meeting and exceeding targets.
• Background in customer service; industry knowledge is a plus.
• Experience tracking relevant KPIs (e.g. customer satisfaction).
• Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce).
• A customer-oriented attitude.
• Excellent communication and negotiation skills.
• Problem-solving aptitude.
• Ability to work well with a team.

Salary
N85,000 - N150,000 monthly.

Application Closing Date
16th October, 2026.

How to Apply
Interested and qualified candidates should send their CV to: using the Job Title as the subject of the email.

Share this job: