Client Service Management
150000 NGN per monthFull-time
Ascentech Services Limied
Job Title: Client Service Representative Location: Victoria Island, Lagos Work Mode: Fully Onsite Salary: NGN150,000 Benefits: Health insurance, leave allowance, career growth opportunities, training & mentorship Role Overview: We’re looking for a proactive and detail-oriented Client Service Representative to serve as the bridge between our clients and internal event teams. You will manage client interactions, oversee service delivery, and ensure exceptional client experiences across all event engagements. Key Responsibilities:
- Serve as the primary point of contact for client inquiries, bookings, and service-related follow-ups
- Maintain strong client relationships through consistent communication and personalized service
- Collaborate with internal teams (event planning, styling, and décor) to align deliverables with client expectations
- Manage client records, timelines, and progress updates to ensure smooth project execution
- Proactively resolve client issues and concerns with professionalism and efficiency
- Implement strategies that drive client satisfaction and loyalty
- Support training and mentorship of junior team members within the client service unit.
- Minimum of 2 years' experience in a client service role (preferably in events, hospitality, or a service-focused industry)
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Ability to work well under pressure and manage multiple priorities
- Experience with CRM tools or client service software is a plus
Vacancy posted a month ago
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