Head, Product & Experience Design Lab
Full-time
Polaris Bank Limited
Department: Digital Banking / Technology Location: Lagos, Nigeria Experience Required: [10+ years across product and design disciplines, including 4+ years in a leadership role spanning product and design]
About the Role
The Head, Product & Experience Design Lab is responsible for ensuring Polaris Bank's digital products are human-centered, intuitive, and differentiated in the market. This is a leadership role that sets product and design vision and builds and directs specialist teams across four disciplines — Product Management, UX Research, UI/UX Design, and CX Design — rather than personally executing hands-on work in all four.
Key Responsibilities
Product Vision & Leadership
- Define the product vision, strategy, and roadmap for digital banking products in partnership with business stakeholders
- Oversee prioritization frameworks and ensure roadmaps reflect both customer needs and business objectives
- Manage stakeholder expectations across business, technology, and executive leadership
UX Research Oversight
- Ensure customer research, journey mapping, and usability testing are embedded in the product development lifecycle
- Champion evidence-based design decisions; ensure research findings directly inform product and design direction
UI/UX Design Oversight
- Set and enforce design system and visual consistency standards across all digital products
- Oversee the design team's output to ensure interfaces are consistent, intuitive, and on-brand
CX Design Oversight
- Oversee end-to-end customer journey design across all touchpoints (digital and physical, where relevant)
- Ensure service design work identifies and closes gaps in the customer experience
Core Competencies
- Product strategy and roadmapping
- Design leadership — able to critique and direct research, UI/UX, and CX design work credibly, even without being the hands-on practitioner in each
- Stakeholder management and cross-functional influence
- Customer empathy translated into commercial product decisions
Familiarity With Tools (used by the function's teams, not a personal daily requirement)
JIRA, Confluence, Productboard, Aha!, Miro; UserTesting, Dovetail, Hotjar, SurveyMonkey; Figma, Sketch, Adobe XD, Zeplin; Smaply / customer journey mapping platforms
Requirements
Qualifications
- Bachelor's degree in a relevant field (Design, Business, Human-Computer Interaction, or related); relevant certifications an advantage
- Demonstrated track record leading product and/or design functions, ideally in banking, fintech, or a comparable digital-first environment
Vacancy posted a month ago
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