Client Experience Associate

Location: Ikoyi Lagos | Zoo Road Kano, Nigeria

Pay: ₦170,000.00 – ₦190,000.00 per month

Full-Time | Onsite | Standard business hours (Monday – Friday)

Role Summary

The Client Experience Associate plays a key role in delivering an exceptional experience for clients while ensuring the smooth day-to-day operations of the workspace. This role combines customer service, administrative support, facility coordination, and client account management to create a professional, welcoming, and efficient environment. As the primary point of contact for clients and visitors, the Client Experience Associate is responsible for maintaining high service standards and supporting the overall success of the workspace.

Key Responsibilities

• Serve as the first point of contact for clients, visitors, and prospective members, ensuring a warm and professional welcome.
• Manage client onboarding, workspace allocation, and account administration.
• Build and maintain positive relationships with clients by responding promptly to enquiries and resolving service-related issues.
• Coordinate billing activities, including invoice preparation, payment follow-up, and account updates.
• Maintain accurate records of client contracts, memberships, renewals, and service agreements.
• Ensure offices, meeting rooms, and shared spaces are well-maintained and meet presentation and operational standards.
• Coordinate workspace setup, meeting room bookings, and client requests.
• Monitor and report facility issues, including equipment, utilities, internet connectivity, and maintenance requirements.
• Coordinate with janitorial staff, security personnel, vendors, and building management to ensure a safe, clean, and functional environment.
• Conduct workspace tours for prospective clients and provide information on available services and membership options.
• Support client retention and occupancy goals by delivering outstanding customer service and identifying opportunities to enhance the client experience.
• Prepare operational reports and provide administrative support to the Community Manager.

Required Qualifications

• Bachelor's Degree in Business Administration, Hospitality Management, Mass Communication, Marketing, or a related field.
• 1–3 years of experience in customer service, client relationship management, hospitality, workspace management, front office operations, or administrative support.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience using CRM systems, billing platforms, or office management software is an added advantage.

Core Competencies

• Exceptional customer service and relationship management skills.
• Excellent verbal and written communication skills.
• Strong interpersonal and stakeholder management abilities.
• Excellent organizational and multitasking skills.
• Problem-solving mindset with the ability to work independently.
• High attention to detail and commitment to delivering outstanding client experiences.
• Ability to thrive in a fast-paced, service-oriented environment.

Compensation & Benefits

• Medical insurance (self and spouse).
• Monthly airtime allowance.
• Pension contributions.
• Accident and life insurance cover.
• Career development and training opportunities within a global organization.