Fraud Desk Officer

Job title : Fraud Desk Officer

About the job

• The Fraud Desk Officer shall be responsible for monitoring, investigating, and reporting fraudulent activities across the bank's operations, channels, and customer transactions.
• The officer shall work closely with internal departments to detect and prevent fraud, ensuring compliance with regulatory requirements and internal control frameworks.
• The role supports the integrity of the bank's operations and protects the bank from reputational and financial losses.

Key Responsibilities:

• Monitor transactions and operations for red flags or unusual patterns indicative of fraud.
• Receive, review, and escalate reported fraud incidents or allegations from staff, agents, and customers.
• Conduct investigations into suspected fraudulent activities and prepare investigation reports with findings and recommendations.
• Collaborate with internal audit, risk, operations, and IT departments to analyze fraud incidents and identify process weaknesses.
• Maintain an up-to-date fraud register and ensure timely reporting to management and regulatory authorities such as CBN and NDIC.
• Perform root cause analysis on fraud trends and recommend process improvements or policy amendments to reduce exposure.
• Support the development and implementation of anti-fraud strategies, tools, and awareness campaigns.
• Participate in staff training sessions on fraud detection, reporting channels, and preventive measures.
• Liaise with law enforcement agencies or legal advisors when required in the prosecution of fraud cases.
• Monitor digital channels (e.g. mobile banking, POS, internet banking) for suspicious activities.
• Maintain the confidentiality and integrity of fraud-related data and investigations.
• Maintain confidentiality and integrity in handling sensitive information related to fraud Investigations.
• Perform other duties as assigned by the supervisor.

Requirements

Qualifications and Experience:

• Bachelor's degree in accounting, Banking & Finance, Economics, Business Administration, or related fields.
• Minimum of 24 years' experience in fraud desk operations, internal control, fraud investigation, risk management, or audit within a financial institution, preferably a microfinance bank.
• Strong understanding of banking operations, microfinance systems, digital financial services, and fraud types.

Skills and Competencies:

• High level of integrity and confidentiality.
• Analytical and investigative skills.
• Sound judgment and problem-solving abilities.
• Knowledge of anti-fraud tools and techniques.
• Report writing and documentation skills.
• Good interpersonal and communication skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and core banking systems.
• Familiarity with CBN regulatory framework and anti-fraud guidelines.