Estate / Township Manager - North

Job title : Estate / Township Manager - North

Job Summary

• African Industries Group (AIG) is seeking an experienced, proactive, and result-oriented Estate / Township Manager to oversee the day-to-day operations, maintenance, safety, and service delivery of its residential township.
• The successful candidate will be responsible for ensuring a safe, clean, comfortable, and well-maintained living environment for employees and their families while maintaining operational efficiency, cost control, and compliance with company policies.

Key Responsibilities

• Oversee daily township operations, including residential buildings, roads, drainage, street lighting, recreational facilities, and common areas.
• Manage preventive and corrective maintenance of buildings, electrical systems, plumbing, generators, water pumps, sewage systems, and other utilities.
• Ensure the reliable supply of essential services, including electricity, water, waste disposal, and sanitation.
• Supervise housekeeping, landscaping, gardening, pest control, and general environmental hygiene.
• Coordinate with Security and HSE teams to maintain effective access control, emergency preparedness, and compliance with safety requirements.
• Manage residential allocation, occupancy records, move-in/move-out inspections, and property handovers.
• Serve as the primary point of contact for residents' complaints and ensure timely resolution of maintenance and service requests.
• Coordinate contractors and service providers, monitor performance, and ensure compliance with agreed service standards.
• Prepare and monitor operating budgets, maintenance expenditure, utility consumption, and cost-control initiatives.
• Maintain accurate records of assets, maintenance activities, inspections, incidents, and statutory compliance.
• Conduct regular inspections and recommend infrastructure improvements and long-term maintenance plans.
• Prepare periodic reports on township operations, occupancy, utilities, maintenance, safety, and expenditure.
• Liaise with Administration, HR, Security, HSE, Engineering, Procurement, and Finance to ensure efficient service delivery.

Requirements and Qualifications

• Bachelor’s Degree or diploma in Facilities Management, Engineering, Estate Management, Hospitality Management, or a related discipline.
• 8–10 years of relevant experience in estate management, township management, facilities management, or large residential complex operations.
• Proven experience managing residential infrastructure, utilities, maintenance teams, contractors, and service providers.
• Experience in budgeting, cost control, vendor management, and operational reporting.
• Good knowledge of health, safety, environmental practices, and emergency management.
• Strong leadership, organizational, communication, and problem-solving skills.
• Ability to manage multiple operational priorities and resolve residents' concerns professionally.
• High integrity, accountability, and a strong commitment to service quality.

Key Performance Expectations

• Effective maintenance of township infrastructure and facilities.
• Timely resolution of resident complaints and maintenance requests.
• Reliable availability of essential utilities.
• Effective budget management and cost optimization.
• Compliance with safety, statutory, and company requirements.
• Improved resident satisfaction and service delivery standards.