Branch Manager

Job Summary

• The Branch Manager will oversee the operations of the branch office, ensuring seamless delivery of HMO services.
• The Branch Manager will serve as the primary point of contact for both members and healthcare providers within the region.
• This role also includes the responsibility for business development, managing relationships with local healthcare providers, and ensuring that the branch meets its financial and operational goals.
• The Branch Manager will work closely with the head office to align branch operations with corporate objectives, ensuring high standards of service delivery to enrollees.

Responsibilities
Branch Operations Management:

• Oversee day-to-day operations of the Kaduna branch, ensuring smooth delivery of HMO services to enrollees and providers.
• Ensure compliance with HMO policies, procedures, and regulatory standards in all branch operations.
• Supervise branch staff, including enrollment officers, claims officers, and customer service teams, to ensure high performance and operational efficiency.

Business Development & Provider Relations:

• Actively develop new business opportunities, including engaging with local employers to offer HMO membership to their employees.
• Manage relationships with local healthcare providers, ensuring effective contract management and service delivery.
• Lead efforts to expand the branch’s provider network by negotiating with hospitals, clinics, and healthcare professionals in the Kano region.

Customer Service & Member Engagement:

• Ensure that enrollee concerns are addressed promptly and efficiently, with a focus on member satisfaction.
• Develop and implement strategies to increase member retention and engagement within the Kano branch.
• Handle escalated member complaints and resolve issues to their satisfaction, maintaining strong relationships.

Data Protection & Confidentiality:

• Uphold the highest standards of confidentiality in handling company-related information, ensuring compliance with data protection laws and internal policies.
• Adhere to the company’s information security guidelines, including proper storage, transmission, and disposal of sensitive materials.
• Promptly report any suspected data breaches or unauthorized access to the appropriate company authority.
• Participate in periodic data protection training to stay informed about evolving security risks and best practices.

General Assignment;

• Execute any other duties and tasks that may be designated or assigned by the Company.
• Participate in the knowledge sharing programme of the department and the company
• To provide supports to the Managing Director and Vice Chairman as may be required towards serving the Board, Management and staff.

KPIs and Performance Metrics

• Branch Growth: Increase in membership and provider network expansion in the Kaduna region.
• Service Delivery Efficiency: Improvement in service delivery times (e.g., claims processing, member inquiries).
• Provider Satisfaction: Positive feedback from local healthcare providers regarding collaboration and communication.
• Customer Satisfaction: Improvement in enrollee satisfaction and retention rates in the Kaduna region.

Qualification
Education:

• Bachelor’s Degree in Healthcare Management, Business Administration, or related field.

Experience:

• Minimum of 5 years of experience in healthcare or HMO management, with at least 2 years in a leadership role.
• Certification in healthcare management or business administration is a plus.

Skills and Competencies:

• Strong leadership and management skills, with the ability to manage multi disciplinary teams.
• Excellent communication and relationship-building abilities, especially within the local healthcare and business communities.
• Knowledge of the HMO model, including insurance claims, provider networks, and healthcare service delivery.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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