Admin / Operations Manager

Job title : Admin / Operations Manager

Job Summary

The Admin / Operations Manager will oversee the daily administrative and operational activities of Biggie’s Work Space. The successful candidate will ensure efficient service delivery, excellent facility standards, proper financial and administrative record-keeping, effective staff coordination and consistent business growth.

The role requires a proactive individual who can combine administrative leadership with customer management, sales coordination, facility supervision and cost control.

Key Responsibilities

• Oversee the day-to-day operations of the coworking space and ensure that all services run efficiently.
• Coordinate bookings for hot desks, private offices, meeting rooms and virtual-office services.
• Monitor daily occupancy, customer traffic, membership usage and service-package validity.
• Supervise front-desk, customer-service, cleaning and other operational personnel.
• Prepare staff schedules, assign duties and monitor employee performance.
• Ensure that the workspace remains clean, secure, professional and welcoming.
• Coordinate electricity, internet, water, cleaning, maintenance and other essential facility services.
• Manage office supplies, consumables, equipment, assets and inventory.
• Liaise with vendors, technicians and service providers and monitor the quality and cost of their work.
• Maintain accurate records of income, expenses, bookings, payments, renewals and outstanding balances.
• Prepare daily, weekly and monthly operational and performance reports for management.
• Monitor operational costs and identify opportunities to reduce waste without affecting service quality.
• Support the preparation and implementation of annual budgets and operational plans.
• Develop and enforce standard operating procedures, customer-service standards and workplace policies.
• Manage customer complaints and resolve escalated service issues professionally.
• Monitor membership renewals and follow up on overdue payments and expiring packages.
• Support sales, customer-retention and business-development activities.
• Develop strategies to improve occupancy, revenue, customer satisfaction and repeat patronage.
• Coordinate community programmes, business clinics, networking events and partnership activities.
• Maintain relationships with clients, partners, vendors and other stakeholders.
• Ensure compliance with company policies and applicable regulatory requirements.
• Perform other administrative and operational duties assigned by management.

Requirements

• HND or Bachelor’s Degree in Business Administration, Management, Operations Management, Hospitality Management or a related discipline.
• A minimum of three years’ relevant experience in administration, operations, facility management, hospitality, coworking or a service-based business.
• Previous experience supervising employees and coordinating daily business operations.
• Strong administrative, organisational and leadership abilities.
• Good understanding of customer service, sales and business operations.
• Ability to prepare operational reports, budgets and basic financial records.
• Proficiency in Microsoft Office or Google Workspace applications.
• Excellent written and verbal communication skills.
• Strong problem-solving, negotiation and decision-making abilities.
• Ability to manage multiple responsibilities and work with limited supervision.
• High level of integrity, accountability and attention to detail.
• Familiarity with booking, customer-management or accounting software will be an advantage.
• Applicants should preferably reside in Ikorodu or within a reasonable commuting distance.

Performance Expectations

The successful candidate will be assessed based on:

• Workspace occupancy and revenue performance.
• Customer satisfaction and retention.
• Accuracy of operational and financial records.
• Effective management of staff, vendors and facilities.
• Timely resolution of customer and operational issues.
• Control of avoidable expenses and resource wastage.
• Compliance with company procedures and reporting requirements.

What We Offer

• Competitive remuneration.
• Performance-based incentives where applicable.
• Opportunities for professional development and career growth.
• A collaborative and entrepreneurial working environment.
• Exposure to startups, professionals and growing businesses.