Booking & Reservations Officer

Job title : Booking & Reservations Officer

About the Role

• We are seeking a highly organized, customer-focused, and detail-oriented Booking & Reservations Officer to join our team.
• The successful candidate will be responsible for managing vehicle reservations, coordinating bookings, maintaining accurate records, and ensuring an excellent customer experience from reservation to vehicle handover.

Key Responsibilities

• Receive and process vehicle reservation requests via phone, email, website, and walk-in customers.
• Provide customers with accurate information on vehicle availability, rental rates, terms, and conditions.
• Confirm, modify, or cancel reservations promptly and accurately.
• Coordinate with the Fleet Operations team to ensure vehicles are available, clean, and ready for customer pickup.
• Prepare reservation documentation, rental agreements, and customer records.
• Monitor vehicle availability and optimize fleet utilization.
• Maintain accurate reservation records and generate periodic booking reports.
• Ensure compliance with company policies, rental procedures, and documentation requirements.
• Work closely with the Finance team to confirm payments and deposits before vehicle release.
• Identify opportunities to upsell vehicle categories, chauffeurs, insurance options, and additional services.
• Maintain confidentiality of customer information and company records.

Requirements

• Bachelor’s degree or Higher National Diploma (HND) in Business Administration, Marketing, Hospitality, or a related field.
• Minimum of 2 years’ experience in reservations, customer service, logistics, travel, hospitality, or the car rental industry.
• Excellent verbal and written communication skills.
• Strong customer service orientation and interpersonal skills.
• Proficiency in Microsoft Office (Word, Excel, and Outlook).
• Ability to work under pressure and manage multiple bookings simultaneously.
• Knowledge of reservation software or fleet management systems is an added advantage.