Head, Category Management

About this role

• As the Head of Category Management, you will own the growth and protection of Moniepoint's revenue after the crucial first two months.
• By focusing on retention, timely renewals, and smart upsell strategies, you will make sure our customers find continuous value in our products across every category and geography.
• In this role, you will lead an active team of Category Managers and Brand Managers, turning data-led insights into strong commercial actions that help our business and our partners succeed.
• Ultimately, you will ensure that when businesses choose Moniepoint, they stay with us because we never stop coming through for them.

Responsibilities

• Lead & Develop: Coach, mentor, and build a high-performing team of Category Managers and Brand Managers, establishing a culture of mastery and continuous growth.
• Revenue Protection & Growth: Directly own Month 3 and Month 6 customer retention, contract renewals, and upsell pipelines across all business categories and locations.
• Executive Reviews: Design and run category and brand executive reviews, presenting clear performance trends to senior leadership.
• Renewal Governance: Build and maintain a robust governance framework so that no contract lapses without full visibility and proactive outreach.
• Metrics & Reporting: Keep our commercial engine running cleanly by tracking, analyzing, and reporting on key metrics for revenue protection and expansion.
• Cross-Functional Partnership: Collaborate closely with Product, Marketing, and Customer Support teams to identify new opportunities and deliver a seamless customer experience.

What success looks like in this role

• Sustained Retention: Month 6 customer retention is kept consistently at or above 60 percent.
• High Renewal Rates: Contract renewal rates are maintained at or above 90 percent.
• Healthy Cohort Metrics: Upsell and cohort expansion revenue comfortably exceeds the combined Customer Acquisition Cost (CAC) and Customer Retention Cost (CRC).
• Clear Renewal Governance: A transparent renewal dashboard is established, eliminating unmapped lapses.
• Team Performance: Your team is highly engaged, meeting targets, and collaborating fluidly across functions.

Experience & Background

• Required Experience: Typically 8+ years of progressive experience leading account management, category management, or customer retention teams.
• Commercial Expertise: Strong commercial acumen with a proven track record in portfolio management and high-stakes negotiation.
• Data Competency: Comfort using data to spot trends, guide strategy, and manage large customer cohorts effectively.
• Scaling Frameworks: Demonstrated experience scaling commercial systems and frameworks in fast-growing teams.
• Stakeholder Management: Natural ability to build trust and navigate relationships with senior stakeholders.
• Preferred Tech Background: Experience working in tech, fintech, SaaS, or highly regulated environments.
• Preferred Systems Experience: Proven success designing or implementing automated customer retention or renewal tracking systems.
• Preferred Market Scope: Background managing portfolios across multiple regional or geographical markets.

Skills & Competencies:

• Relationship Builder: You see the human stories behind the commercial metrics, making it easy to build trust and negotiate win-win outcomes.
• Systems Thinker: You enjoy creating clear, structured frameworks, but you always start from what is real, practical, and helpful today.
• Data-Led & Action-Focused: You use numbers to tell stories and spot opportunities, translating complex insights into simple, decisive actions.
• Thrives in Dynamic Spaces: You are comfortable navigating change and shifting priorities with calm, clear focus.
• Supportive Leader: You find genuine happiness in unlocking the potential of your team, helping them achieve mastery in their roles.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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