Quality Assurance and Customer Success Specialist

Role Purpose

• The Quality Assurance and Customer Support Specialist will own the quality of the Everystep platform and the experience of the customers who depend on it.
• This role is central to building Everystep into a product organizations can trust with the most important decisions they make about their people.
• The Quality Assurance and Customer Support Specialist will partner closely with the founder and engineering lead to test new features, run regression cycles, document the platform's growing scope, and serve as the first point of contact our customers.
• This role plays a critical part in shaping the standards, voice, and operational discipline of a category-defining company in its earliest stage.

Key Areas of Accountabilities

• Own manual testing across Everystep's web platform, including happy paths, edge cases, and role-based permission scenarios across all user types (employee, manager, HR admin).
• Write and maintain clear, reproducible test cases that cover every core workflow on the platform.
• Run regression testing on every release before it ships to production.
• Verify cross-browser behavior (Chrome, Safari, Firefox, Edge) and responsive layouts across common screen sizes.
• Test new features against acceptance criteria and file detailed bug reports with reproduction steps, screenshots, and expected versus actual behavior.
• Validate data integrity in critical workflows and audit trails to ensure customer trust in the platform.
• Partner with the engineering lead during development to think through edge cases before code is written, not after.
• Maintain a living test plan and bug tracker accessible to the whole team.
• Serve as the first point of contact for design partners and early customers, responding to issues with professionalism and clarity.
• Triage, reproduce, and document customer-reported bugs, prioritizing them with the team.
• Resolve non-bug customer questions including configuration, onboarding, and how-to inquiries.
• Build the foundational patterns and documentation that will become Everystep's help center and customer support playbook.
• Produce a weekly quality and support report covering bugs caught pre-production, support volume, recurring themes, and recommended priorities.
• Surface customer feedback and product friction to the team, with recommendations for what to address next.
• Contribute to building a culture where quality is everyone's responsibility, not just one person's.
• Perform job duties with discretion, professionalism, and a deep sense of ownership.
• Provide support in any other capacity required as the company grows.

Requirements

• First Degree in Computer Science, Information Systems, Engineering, or any related field.
• Equivalent professional experience will be considered.
• 2 - 5 years of experience in software quality assurance, customer support, or a combination of the two, ideally within a SaaS or technology environment.
• In-depth interest in software quality, customer experience, and product excellence is essential.
• Excellent written and verbal communication skills.
• Self-starter with strong analytical skills and a problem-solving mindset.
• Obsessive attention to detail and a genuine love of clear documentation.
• Comfort working directly with engineers and translating between technical and non-technical contexts.
• Strong sense of customer empathy and professional communication.
• Dedicated team player with the ability to work independently in a remote environment.
• Must be passionate, committed, and excited about building something that matters.
• Must be decisive, action-oriented, and able to work in a fast-paced startup environment.
• Must pay close attention to detail and care deeply about getting things right.
• Able to develop ideas and processes and clearly express them in writing.

Bonus qualifications:

• Experience with HR technology, people management software, or B2B SaaS.
• Familiarity with bug tracking tools such as Linear, Jira, or GitHub Issues.
• Basic understanding of how web applications work, including databases, APIs, and browser behavior.

Application Closing Date
24th June, 2026.

How to Apply
Interested and qualified candidates should send their detailed CV and Cover Letter to: View email address on hotnigerianjobs.com using "Quality Assurance and Customer Support Specialist" as the subject of the mail.

Share this job: