Senior IT Business Automation Analyst

Job title : Senior IT Business Automation Analyst

Job Objective

• To support the company's digital transformation initiatives by identifying, analysing, and optimizing business processes through automation.
• The role will drive process efficiency, improve service experience, reduce costs, generate business value, and support continuous digital transformation.

Key Responsibilities
Process Analysis & Improvement:

• Identify manual, repetitive, and inefficient processes suitable for automation.
• Analyze and document current business processes and workflows.
• Design future-state processes that improve efficiency and productivity.
• Identify opportunities for process optimization and continuous improvement.

Requirements Analysis:

• Engage business stakeholders to understand operational challenges and requirements.
• Gather, document, and validate functional and non-functional requirements.
• Translate business requirements into clear automation and technical specifications.
• Ensure requirements are accurate, complete, and aligned with business objectives.

Automation Design & Implementation:

• Design, develop, implement, or oversee business process automation solutions.
• Utilize tools such as Microsoft Power Automate, Power Apps, UiPath, RPA, BPM platforms, and scripting technologies.
• Test and deploy automation solutions while ensuring reliability, security, and scalability.
• Monitor automated processes and identify opportunities for further optimization.

Team Leadership:

• Lead and mentor Business Process Automation Engineers and other automation team members.
• Allocate workloads and monitor delivery against agreed timelines.
• Promote knowledge sharing, technical development, and continuous learning.
• Ensure automation solutions meet established quality standards.

Stakeholder & Cross-Functional Collaboration:

• Act as the link between business units and technical teams.
• Collaborate with stakeholders to identify automation opportunities and define solutions.
• Communicate automation requirements, progress, benefits, and outcomes effectively.
• Drive stakeholder adoption and support for implemented solutions.

Project Management:

• Plan, coordinate, monitor, and report on automation initiatives.
• Track project timelines, deliverables, risks, dependencies, and resources.
• Ensure automation projects are delivered on time and within agreed requirements.
• Measure and report on business benefits achieved through automation.

Governance & Compliance:

• Ensure automation solutions comply with IT, security, data protection, and organizational policies.
• Enforce automation development, testing, deployment, and documentation standards.
• Maintain accurate technical and process documentation.
• Promote secure, scalable, and maintainable automation practices.

Agile Delivery:

• Participate actively in Agile ceremonies, including sprint planning, daily stand-ups, reviews, and retrospectives.
• Work with Scrum teams to prioritize automation initiatives.
• Support continuous improvement of automation development and delivery processes.

Support & Troubleshooting:

• Provide technical support for deployed automation solutions.
• Troubleshoot and resolve automation-related issues within agreed service levels.
• Monitor solution performance and reliability.
• Minimize disruption to business operations caused by automation failures.

Key Performance Indicators

• Deliver at least 3 automated business processes per quarter.
• Achieve at least 30% reduction in process time or cost through automation.
• Maintain at least 85% stakeholder satisfaction with automation delivery.
• Achieve at least 90% accuracy and completeness in documented business requirements.
• Deploy standard automation solutions within 4 weeks from process mapping.
• Achieve at least 80% user adoption of implemented automation solutions.
• Ensure at least 90% of core business processes are documented.
• Maintain accurate and complete technical documentation.
• Resolve automation support issues within agreed SLAs.

Qualifications & Experience

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
• Experience or understanding of business process automation and digital transformation.
• Knowledge of RPA and BPM technologies.
• Familiarity with Agile methodologies such as Scrum and Kanban.
• Strong analytical and problem-solving skills.
• Experience with Microsoft Power Platform, UiPath, RPA, or similar automation technologies is an advantage.

Key Stakeholders
Internal:

• IT Team
• Business Units
• Cross-Functional Teams
• Business Process Owners
• Scrum Teams.

External:

• Technology Vendors
• Third-Party Service Providers
• Relevant Government Agencies.

Tools and Technologies:

• Microsoft Azure DevOps
• Microsoft Power Automate
• Microsoft Power Apps
• UiPath
• Robotic Process Automation (RPA)
• Business Process Management (BPM) tools
• Scripting and automation technologies.

Required Competencies:

• Technical Proficiency – Knowledge of business process automation tools and technologies.
• Analytical & Problem-Solving Skills – Ability to analyze complex processes and develop effective solutions.
• Communication Skills – Strong verbal and written communication skills.
• Collaboration – Ability to work effectively with cross-functional teams.
• Agile Methodology – Understanding of Agile development and delivery practices.
• Attention to Detail – High level of accuracy in requirements, development, testing, and documentation.
• Time Management – Ability to manage multiple projects and competing priorities.
• Stakeholder Management – Ability to engage stakeholders, understand their needs, and manage expectations.