Head of Service Center

Job title : Head of Service Center

About your Role

• The Head of Service Center is responsible for all repair activities of Compression and other rotating equipment that is managed by the Service Center (inspection to repair).
• He/she is working in close collaboration with the Regional Sales, Service Project Management, Supply chain, Repair Engineering and Quality.
• His / Her goal is to deliver best in class repair solutions to our customers that will support our CP growth expectations.
• This role will report into the Head of Repair Operations Region Europe & Africa for Compression and is based in Port Harcourt, Nigeria.
• We are looking for a self-motivated, dynamic, customer-focused leader, dedicated to shape our Compression Service organization with a high focus on Environment, Health, Safety and Quality.

How You’ll Make an Impact

• Leads and motivates a team of technicians and service project manager to drive operational excellence to meet customer and company expectations. He/she monitors KPI to deliver expected targets and improves lead time, costs and quality.
• Drive initiatives to enhance customer satisfaction and loyalty by addressing customer feedback and implement improvements based on insights.
• Ensures effective coordination and communication between the Service Center and the relevant departments.
• Maximize the potential of the operational team through the personal development of team members, ensuring skill levels across the team are sufficient to meet the operational needs of the department in a safe, flexible and responsive manner.
• Drive Safety and continuous improvement of processes within the area of responsibility that impacts customer satisfaction and business excellence, and creation of repeatable process flows within the Service Center.

What You Bring

• Bachelor’s degree in engineering or related field or qualified by experience.
• Demonstrated knowledge in the area of compressor technology.
• Experience in the execution of Service projects in accordance to ISO 9001, 14001, 45001 and API Standards.
• English and German fluent, additional languages may be an advantage.
• 5+ years of experience in leadership and in dealing with technical complex machines, preferably in the aftermarket and repair activities of rotating equipment.
• Willingness to travel (up to 20%) to Customers or other Service Centers / Sites.
• You understand the wants and needs of customers in the aftermarket and it's not unknown for you to deal with customer pressure in a professional manner.
• Experience in administering business improvement initiatives and non-conformance management programs.