Solar Technical Support

Job title : Solar Technical Support

Job Summary

• We are seeking a Solar Technical Support Staff member who will provide technical assistance to the sales team and customers while helping to drive solar energy product sales and project execution.

Responsibilities

• Provide technical support for solar power systems, inverters, batteries, stabilisers, and related equipment.
• Assist the sales team with product selection, system sizing, and solution design.
• Conduct site assessments and energy audits for prospective clients.
• Technical documentation for solar projects.
• Explain product specifications, system performance, and installation requirements to customers.
• Support clients during pre-sales and after-sales processes.
• Troubleshoot basic technical issues related to solar installations and equipment.
• Coordinate with engineers and installers during project execution.
• Monitor project timelines and ensure customer satisfaction.
• Follow up on leads and maintain relationships with existing clients.
• Train customers on proper system usage and maintenance.
• Maintain accurate records of customer interactions and technical reports.
• Stay updated on solar industry trends, products, and renewable energy technologies.
• Assist in achieving company sales targets and business growth objectives.
• Prepare load analysis and battery backup calculations.
• Demonstrate solar products to clients and partners.
• Support commissioning and testing of installed systems.
• Participate in exhibitions, marketing campaigns, and client presentations.
• Provide warranty and maintenance support coordination.

Requirements

• Knowledge of solar PV systems, inverters, batteries, and electrical systems.
• Strong communication and customer relationship skills.
• Ability to read electrical diagrams and technical specifications.
• Problem-solving and troubleshooting ability.
• Sales and negotiation skills.
• Proficiency in Microsoft Office and solar design tools.