Operations Assistant

Job Description

• We are seeking an Operations Assistant to support daily delivery coordination, dispatch communication, inventory activities, and order fulfilment.
• The successful candidate will work closely with the Remote Orders Associate, kitchen team, and delivery partners to ensure orders are properly coordinated and operational records remain accurate.

Key Responsibilities

• Coordinate delivery bookings with dispatch riders and logistics partners.
• Receive, verify, and communicate accurate customer delivery information.
• Share pickup and delivery instructions with riders and monitor delivery progress.
• Follow up on deliveries and escalate delays or operational issues promptly.
• Confirm successful deliveries with customers where required.
• Assist with daily inventory tracking, stock counts, and stock usage records.
• Monitor low-stock items and report shortages to the appropriate team.
• Support the organization of ingredient and packaging storage areas.
• Maintain operational logs, trackers, and basic reports accurately.
• Support order tracking and fulfilment updates.
• Coordinate information between the operations, kitchen, and customer service teams.
• Help reduce stock discrepancies, wastage, and fulfilment errors.

Key Performance Areas
Performance in this role will be assessed based on:

• Accuracy of delivery coordination and dispatch information.
• Timely support for deliveries, with a target of at least 95% on-time delivery support.
• Accuracy and consistency of inventory records.
• Prompt response and escalation of operational issues.
• Accuracy and timeliness of operational reports and updates.
• Reduction in stock discrepancies and fulfilment errors.

Requirements

• Minimum of OND or equivalent qualification.
• Previous experience in operations support, logistics, dispatch, inventory, or a related role is an advantage.
• Strong organizational and communication skills.
• Basic proficiency in Microsoft Excel or Google Sheets.
• Comfortable using WhatsApp and other digital/operational tracking tools.
• Strong attention to detail and ability to manage multiple tasks.
• Reliable, proactive, and able to take ownership of assigned responsibilities.
• Ability to remain calm and effective when handling urgent operational issues.
• Must be able to work on-site in Asokoro, Abuja.

Why Join Cinnamona?

• This role offers hands-on experience in bakery operations, logistics, inventory coordination, and order fulfilment, with an opportunity to grow within the operations team.

Salary
N80,000 per month.

Application Closing Date
9th September, 2026.

How to Apply
Interested and qualified candidates should send their CV to using the job title as the subject of the email.

Note : Only shortlisted candidates will be contacted.

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