State Coordinator ( POS ).
Temporary
PALMPAY LIMITED
Job Title; State Coordinator (POS)
Reports to: Regional Manager
Location : Niger and Nasarawa Key Responsibilities
Reports to: Regional Manager
Location : Niger and Nasarawa Key Responsibilities
- Oversee and coordinate all POS operations within the assigned state to ensure smooth and efficient service delivery
- Recruit, onboard, and manage POS agents, merchants, and field officers across the state
- Monitor daily POS transaction volumes, agent performance, uptime, and revenue growth
- Ensure compliance with company policies, KYC requirements, and regulatory guidelines issued by relevant Nigerian authorities (e.g., Central Bank of Nigeria)
- Manage escalation and resolution of operational issues such as terminal downtime, failed transactions, settlements, liquidity challenges, and customer complaints
- Collaborate with technical, support, and operations teams to resolve system issues and improve POS performance
- Develop and execute strategies to expand agent networks and increase market penetration within the state
- Conduct regular training and performance reviews for POS agents and field teams
- Analyze market trends, competitor activities, and customer feedback to identify growth opportunities
- Prepare and submit periodic performance, risk, and operational reports to regional or national management
- Ensure proper cash management, settlement accuracy, and reconciliation processes in coordination with the finance team
- Enforce fraud prevention measures and promptly report suspicious activities
- Represent the company in engagements with local partners, merchants, and government stakeholders when required
- POS terminal uptime percentage
- Number of active POS terminals vs. deployed terminals
- Transaction success rate (%)
- Average transaction processing time
- Number of unresolved operational issues beyond SLA
- Number of active POS agents in the state
- Net new POS agent acquisitions per month
- Agent activation rate after onboarding (%)
- Agent retention rate
- Agent productivity (average transactions per agent per day/month)
- Total transaction volume (value and count)
- Revenue generated from POS transactions
- Month-on-month transaction growth rate
- Average revenue per agent (ARPA)
- Contribution of the state to national POS revenue
- KYC compliance rate among agents
- Number of regulatory or audit issues reported
- Fraud incidence rate and loss value
- Timeliness of fraud reporting and resolution
- Settlement accuracy rate
- Number of customer complaints related to POS services
- Average complaint resolution time
- Customer satisfaction score (CSAT) or agent satisfaction score
- POS downtime incidents impacting
- Field team productivity (visits, activations, trainings conducted)
- Training completion rate for agents and staff
- Execution rate of state-level growth initiatives
- Timeliness and accuracy of performance reporting
- Bachelor’s degree in Business Administration, Banking & Finance, Economics, Accounting, Marketing, or a related field.
- Communication and interpersonal Skills, Analytical and Problem-Solving Skills,
- Technical and Operational Skills.
Vacancy posted 13 days ago
Similar jobs that could be interesting for youBased on the State Coordinator ( POS ). in Niger State vacancy
- ...We are recruiting to fill the position below: Job Title: State Lead Consultant (Quantitative Survey) Locations: Bauchi and Niger... ...Consultants, who are also the interviewers will be engaged to coordinate and implement the qualitative activities, including training, field...
- ...Incentives is looking to identify Field Officers that will help to expand its team dedicated to preventing child mortality in Niger State in Nigeria. This post is strictly for contingency purposes and to identify candidates for future scaling (potentially). The Field...
- ...transfers to encourage mothers to complete the immunization schedule of their infants. The program is operated in cooperation with the State Primary Healthcare Development Board in NW & NE. The primary duty of the Assistant Field Manager is to assist Field Managers in...
- ...- Field Compliance & Investigations supports field compliance, investigation oversight, and audit quality across assigned NI-ABAE states. The role combines field audits, investigation review, evidence validation, report review, and auditor supervision. This is a field...
- ...water) are available and correctly used Conduct routine inspections of plant equipment and report faults or maintenance needs Coordinate with site supervisors, quality control teams, and truck drivers for timely delivery Maintain daily production records, batch reports...
Rhema Project BCEGI
Niger Statea month ago 250000 - 350000 NGN per month
...and documentation requirements Set up station applications, POS terminals, and payment accounts Train station owners and staff... ...and digital tools ~ Ability to work independently and coordinate multiple field visits ~ Must reside in the preferred location...- ...Inventory Governance: Ensure system-generated waybills (Dynamics / POS) are properly issued and archived. Confirm signing of... ...analytical and reporting skills. Leadership and cross-functional coordination ability. Salary N100,000 - N110,000 per month....
- ...Responsibilities Meet outlet owners and managers to complete onboarding and documentation processes Set up outlet applications, POS terminals, and payment accounts Train outlet owners and staff on the effective use of operational tools Capture onboarding...
- ...Acquisition Officers for our Suleja office. Our preferred candidates MUST reside around Suite 0018 Adoma Plaza by Morocco Road, Suleja, Niger State. The core responsibilities of the required Client Acquisition Officer in Assurance Microfinance Thrift And Credit Cooperative...
ASSURANCE MICROFINANCE THRIFT AND CREDIT COOPERATIVE SOCIETY...
Suleja, Niger9 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to State Coordinator ( POS ).. Be the first to apply!
