Relationship Manager
Qore - Appzone Limited
Job Description
- Serve as the first point of contact for all customer operational issues and requests.
- Log, categorise, prioritise, and track cases on the service desk platform with proper categorisation, reproducible issue detail, and correct routing.
- Ensure clean escalation and closure notes for every ticket.
- Coordinate with Product Support and Engineering for deeper investigations on complex issues.
- Maintain proactive communication with customers throughout the resolution lifecycle, providing timely status updates and expected resolution timelines.
- Participate in daily and weekly service review cadences and contribute to operational reporting.
- Flag recurring or systemic issues to the RM Team Lead for escalation and root cause analysis.
- Maintain up-to-date client records including contact details, product subscriptions, and interaction history.
- Surface client sentiment, recurring pain points, and operational insights to the CSM team to support strategic engagement.
Key Outcomes / KPIs
- SLA adherence – response and resolution targets met consistently.
- Ticket quality – proper categorization, reproducible issue detail, correct routing.
- First-contact resolution rate (where applicable).
- Customer communication quality and timeliness.
- Volume of open vs. closed tickets per reporting period.
- Internal escalation response time and follow-through rate.
Requirements
- BSc in Accounting / Accountancy or a similar numerate discipline will be preferred.
- 2+ years of experience in B2B Relationship Management, Customer Support, Customer Success, Customer Relations, Customer Experience, Customer Operations, Technical Support, or Product Support role.
- Strong problem-solving and communication skills with familiarity with ticketing tools and service processes (ITIL-aligned discipline).
- Ability to handle pressure and manage multiple customers concurrently.
- Proficiency with service desk/ticketing platforms (e.g., Freshdesk, Zoho Desk, or similar).
Application Closing Date
31st December, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Share this job:
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Relationship Manager in Lagos, Lagos State vacancy
- ...and execute acquisition strategies to identify, onboard, and grow new SME clients while driving loan origination targets. Relationship Management & Retention: Maintain strong, long-term relationships with SME clients through regular business reviews, proactive...
- ...coordinating, driving and directing effective operational risk management activities bank-wide with focus on relevant SBU/SRF.... ...Implementation and maintenance of the OR framework in close relationship with the BORMs. Drive and support Oprisk community to adopt...
- ...Company Overview: Our client is a reputable asset management company specializing in treasury & investments, asset management equities... ...Job Type: Full-time Minimum Experience: 3 years in relationship management or client-facing roles within the asset management...
- ...seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer,... ...(Full-time) We are currently looking to hire a Business relationship manager, the ideal candidate will be responsible for POS Merchant...
- ...Job Description Work with the Unit Head, Business Continuity Management (BCM) in developing, implementing, maintaining and testing the Company's business continuity program. The RM will support their respective regions, branches, SBU plan activities necessary to...
- ...achieve their wealth goals? Renmoney is on the lookout for an enthusiastic Wealth Manager to join our dynamic team. In this role, you will have the exciting opportunity to build strong relationships with clients, understanding their unique financial situations and...
- ...We are looking for a dynamic professional who can build strong customer relationships, manage client communications, enhance customer experience, and represent the organisation professionally across various communication channels.The successful candidate will serve as...
- ...FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch informative video . The Senior Relationship Manager – Business Banking is primarily responsible for driving merchant and business lending sales, with a strong focus on growing...
- ...efficient and accessible for everyone. We are seeking a Client Relationship Associate to join our Lagos team. You will be part of the... ...a seamless experience across all channels. The role involves managing customer interactions, analyzing feedback, and supporting...
- ..., identifying new business opportunities, and building strong relationships with merchants. Roles and Responsibilities: Develop and... ...negotiation and closing skills. Ability to work independently and manage multiple priorities. Proficiency in Microsoft Office and...
- ...Responsibilities Key Result Area 1- Treasury Management: Responsible for monitoring availability of funds, monitoring all bank... ...communication and interpersonal skills Strong networking and relationship management skills Application Closing Date 9th October...
- ...The Card Operations Manager is responsible for the effective day-to-day management of Renmoney’s debit and credit card operations,... ...issues. 7. Vendor and Partner Management Manage operational relationships with key card ecosystem partners, including processors,...
- ...responsible for financial planning and analysis, budgeting, treasury management, financial reporting, tax compliance, risk management, and... ...IFRS. Manage treasury operations, cash flow and banking relationships Ensure compliance with statutory, regulatory, and tax...
- ...strategy from the top down—driving merchandise planning, category management, demand forecasting, inventory optimization, procurement... ...gaps. You are a strategic negotiator. You manage vendor relationships, oversee procurement strategy, and secure favorable pricing,...
- ...or related fields. ~2 to 3 years’ experience in a Project Management role. ~ Project Management Professional (PMP) certification... ...solving skills. Responsibilities: Collaborate in managing relationships with partners and stakeholders to foster effective...Lagos, Lagos State3 days ago
- ...motivate the sales team. Generate and convert qualified property sales leads. Build and maintain relationships with clients, HNIs, investors and business partners. Manage the sales pipeline and ensure effective follow-up. Monitor market trends and competitor...
- We are seeking an experienced and polished Salon Manager to oversee the day-to-day operations of a premium beauty salon and ensure clients... ...standards of professionalism and service. * Manage client relationships and ensure a consistently excellent customer experience. *...
- ...financial analysis to evaluate and support business decisions related to product development, pricing, and investments. Manage relationships with external auditors, banks, and regulatory authorities to enhance financial integrity and transparency. Inventory and...
- ...Bricks & Blocks, Wood & Aluminium, Renewable Energy and Property Management. Headquartered in Lagos, Nigeria and having presence in the... ...Kingdom and China. The company has developed a good business relationship with a vast network of experts around the world. Job...
- ...Job Description Lead the review, drafting, negotiation and management of commercial agreements across Qore’s business lines,... ...expansion, commercial transactions, customer commitments and partner relationships. Coordinate with Regulatory Affairs, Compliance, Risk,...
900000 - 1300000 NGN per month
...We are seeking an experienced and commercially driven General Manager for a client to provide overall leadership and management of... ...coordination of business operations, people, finances, client relationships, and resources. · Establish performance standards and accountability...- ...Position: Account Manager Industry: Financial Services Location: Victoria Island, Lagos Work Mode: Full-time, Hybrid... ...and grow assigned client accounts by maintaining strong relationships with existing FxBridge customers and ensuring they continue to...
- ...hubs. # Act as the primary tech lead to set up, integrate, and manage business tools (CRM, POS, e-commerce platforms, and inventory... ...-outs and ensure timely delivery to customers. # Manage relationships with suppliers, negotiate terms, and coordinate fulfillment logistics...
- ...Job Purpose The Business Development Manager will lead the identification, development and conversion of business opportunities... ...negotiation skills, an established ability to develop client relationships and a proven track record of converting business opportunities...
Autogig International Resources Limited
Lagos, Lagos State1 day ago - ...To develop, maintain and grow strategic relationships with assigned key customers. These may include major private and public hospitals, HMOs, government institutions/MDAs, wholesalers, pharmacy chains, corporate organizations, and company/appointed distributors, etc...
Ekini White Tulip Consulting Limited
Lagos, Lagos State3 days ago - ...Job Summary The Brand Manager will be responsible for the strategic and commercial management of the Swarovski and Montblanc brands... ...teams. Maintain brand standards and positioning. Manage relationships with brand principals and partners where applicable....
- ...of a production strategy for Dangote Cement Plc. * Create and manage the Plant’s production, capacity and materials requirement plan... ...relating to the cement manufacturing industry. * Strong relationship management and communication skills. * Strong problem solving...
- ...Position: Sales Manager Industry: Financial Services Location: Victoria Island, Lagos Work Mode: Full-time, Hybrid... ...growth by acquiring, managing, and growing high-value client relationships across SMEs, corporates, high-net-worth individuals, and other...
- ...ensure patients receive an exceptional experience and develop relationships with HMO and corporate organizationsto create new referral... ...exceptional experience and complete their plans of care. Managing clinic revenue, performance and profitability. Improving patient...
- ...high-energy, commercially driven and entrepreneurial Operations Manager . This is more than a traditional operations role. We need... ...and large frontline teams. ~ Excellent negotiation and relationship-management skills. ~ Strong financial and commercial awareness...
Vodstra Limited
Lagos, Lagos State1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Relationship Manager. Be the first to apply!
