Market Relationship Officer

Job title : Market Relationship Officer

Responsibilities

• Identify and acquire prospective customers through daily field visits, referrals, and engagement with traders, market associations, SMEs, and business owners.
• Promote and sell the institution’s loan products to eligible customers.
• Build and maintain strong relationships with market leaders, traders, merchants, and small business owners.
• Generate leads, assess customer business activities and repayment capacity, and support loan application and disbursement processes.
• Manage assigned customer portfolios and maintain regular communication with borrowers.
• Follow up on repayment schedules, support collection efforts, and escalate overdue payments where necessary.
• Identify opportunities for repeat business, customer retention, referrals, and portfolio growth.
• Maintain accurate records of sales activities, customer information, loan applications, and performance reports.
• Meet daily field activity and monthly sales targets while complying with the institution’s policies and procedures.

Requirements

• Minimum of an OND qualification or equivalent relevant experience.
• 1–2 years of experience in field sales, preferably in loan products, microfinance, fintech lending, or related financial services.
• Good knowledge of the assigned market or established relationships with traders, SMEs, and business owners.
• Strong customer acquisition, sales, negotiation, and relationship management skills.
• Ability to work independently in a field-based, target-driven environment.
• Good communication skills and the ability to maintain accurate sales records.