POS Recovery Manager

Job title : POS Recovery Manager

Department: POS Channel
Reports to: VP, POS Channel

About this role

• This role owns the end-to-end recovery of non-performing POS terminal assets — from the moment a terminal is flagged as at risk through to physical retrieval, financial settlement, and post-write-off recovery.

Responsibilities
Recovery Strategy Governance:

• Own the terminal recovery lifecycle that defines escalation speed and settlement windows based on terminal age, transaction history, and recovery economics. 
• Ensure every terminal that enters recovery mode is assigned, tracked, escalated on schedule, and settled within its gate deadline — recovery, write-off, paid write-off, or insurance claim. 
• Design and continuously refine the recovery strategy, covering device collection, swap logistics, sales agent coordination, external agency management, and the efficient flow of assets back to custody. 

Field Team Leadership:

• Lead, manage, and hold accountable a distributed field recovery team across multiple regions. 
• Instill a culture of operational discipline, accountability, and ethical conduct. Recovery work involves sensitive situations (confronting custodians about lost assets, handling disputes, managing bounty payments); the team must operate with integrity. 
• Develop comprehensive standard operating procedures for every recovery scenario: BRM-led recovery, external agency coordination, business takeover, faulty terminal collection, voluntary write-off processing, dispute handling, revive processing. 
• Build training programmes for recovery agents covering: terminal identification, check-in procedures, evidence collection for disputes, GPS and field management tools, escalation protocols. 

KPI Management and Recovery Economics:

• Define and track recovery KPIs: recovery rate (pre-write-off), BRM recovery rate, external recovery rate, average days to recovery, cost per recovery, revive rate (post-write-off), bounty efficiency (bounty spend vs recovery value recovered). 
• Own the recovery economics: ensure total bounty spend plus logistics cost is always less than the recovery value of the terminals retrieved. The programme must be self-funding — recovery must generate more value than it costs. 
• Report monthly on: terminals entering recovery mode, terminals recovered, terminals written off, terminals revived, net financial impact, bounty spend, external agency spend, dispute volumes and outcomes. 

Experience & Background

• Minimum 7 years of progressive experience managing large-scale field operations, logistics, asset recovery, or after-sales service, with at least 3 years in a senior leadership role. 
• Experience managing distributed field teams across multiple regions in Nigeria — you understand the infrastructure, the logistics constraints, and the human dynamics of field recovery operations. 
• Experience managing third-party service providers, contractors, or agency networks with performance-based contracts. 
• Direct experience in the Nigerian market with its specific logistical, regulatory, and operational realities. 
• Preferred: Experience from fintech, telecoms, e-commerce logistics, or any high-volume distributed asset management environment. 
• Preferred: Experience managing asset recovery at scale (thousands of units per month, not dozens). 

Skills & Competencies:

• Proven ability to design and implement structured operational processes (SOPs, escalation frameworks, settlement procedures) from scratch or through a major restructure. 
• Strong analytical capability — you use data to drive decisions, track performance, calculate ROI on recovery spend. 
• Financial discipline & budget management — experience managing a budget or cost centre, understanding unit economics, and demonstrating net positive recovery value. 
• Technical & Systems acumen — experience with product management/development lifecycles (writing briefs, working with engineers), GPS tracking, CRM, field management tools, or route optimisation platforms. 
• Regulatory & Compliance understanding — familiarity with insurance claim processes, write-off accounting, or asset disposal regulations in Nigeria. 

What Success Looks Like in This Role

• Terminal recovery lifecycle is tightly governed, ensuring swift escalation and settlement within established gate deadlines. 
• Field recovery operations maintain high ethical standards and operational discipline across all regions. 
• Recovery program operates as a self-funding unit where total recovery value generated consistently exceeds total bounty and logistics expenditure. 
• Robust systems, SOPs, and field management tools are seamlessly integrated into daily team operations. 
• Transparent monthly reporting clearly demonstrates positive net financial impact and high recovery/revive rates. 

Why Join Us? 

• Competitive compensation, benefits, and career growth opportunities. 
• Support for professional development and a dynamic culture driving financial inclusion across Africa.