Virtual Assistant & Operations Admin

Role Overview

• This role blends virtual assistance, operations administration, and property management support.
• You will be responsible for managing long term tenants, serviced accommodation guest communications, overseeing check-ins, and continuously improving processes to enhance efficiency.

Key Responsibilities
Tenant Management – Admin Responsibilities:

• Advertising properties on approved platforms
• Managing advert enquiries and booking viewings
• Coordinating viewings with team members
• Issuing tenant application forms and contracts
• Supporting referencing & Right to Rent checks
• Managing tenant communications (day-to-day queries)
• Logging and coordinating maintenance with contractors
• Scheduling access for repairs
• Monitoring rent payments and sending reminders
• Managing renewals and notices
• Updating tenant/property records
• Preparing end-of-month reports per property.

Admin Responsibilities:

• Provide virtual administrative support, including scheduling, email management, and data entry.
• Utilise PowerPoint and advanced Excel to create reports, presentations, and track key property data.
• Identify and implement process improvements (eligible for a £50 bonus per approved improvement)
• Maintain property management records and update relevant systems as needed.
• Assist in general operational support for property and serviced accommodation management.

Guest Communication & Support:

• Monitor and respond promptly to guest messages across all booking platforms (Airbnb, Booking.com, Vrbo, direct bookings) and phone inquiries.
• Provide accurate information regarding check-in, check-out, property features, and house rules.
• Handle guest inquiries, complaints, and special requests professionally and efficiently.
• Call guests if noise sensors are triggered to ensure neighbors are not disturbed and take appropriate action if necessary.
• Manage the guest onboarding process, including ID verification, check-in instructions, and security deposit where applicable.

Booking & Operational Coordination:

• Oversee the entire guest journey, from reservation confirmation to check-out, ensuring a seamless experience.
• Coordinate with key collection partners to ensure keys are dropped off in the lockbox before guest arrival.
• Align with cleaning teams to adjust schedules when guests purchase late check-out or extended stays.
• Communicate with property managers or directors regarding any special guest requests that require approval or additional services.

Guest Reviews & Reputation Management:

• Leave timely and professional reviews for guests on booking platforms.
• Monitor and respond to guest reviews, addressing any concerns and highlighting positive feedback.

What We’re Looking For

• Minimum of 5 years of experience in administrative, operations, or property management roles.
• Strong verbal communication and interpersonal skills.
• Hospitality management experience is a plus.
• Basic knowledge of cloud-based tools and virtual workspaces.
• Strong team-working skills and ability to collaborate effectively.
• Ability to work under pressure and handle multiple responsibilities efficiently.
• A proactive individual with a keen interest in learning and improving processes.
• Passionate about the hospitality industry and delivering top-tier customer service.
• Proficiency in PowerPoint and advanced Excel (pivot tables, data analysis, reporting).
• Highly organized with excellent problem-solving skills.
• Ability to work independently and efficiently in a remote setting.

What We Offer

• Competitive salary - N350,000 monthly
• Training budget to support your professional growth
• £50 incentive for each approved process improvement idea
• Opportunity to work in a growing property management company
• A dynamic, collaborative, and innovative work environment
• Other incentives - training budget & from #100,000 process improvement incentive.

Application Closing Date
30th June, 2026.

Method of Application
Interested and qualified candidates should send their CV and cover letter to:  View email address on hotnigerianjobs.com using the job title as the subejct of the mail.

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