Customer Support & User Success Intern
Payoak (Remote)
Role Overview
- As a Customer Support & User Success Intern, you will help deliver exceptional experiences to PayOak users by supporting customer inquiries, onboarding new users, and contributing to user education initiatives.
- This role is ideal for recent graduates or early-career professionals interested in customer experience, fintech operations, and user success. You will work closely with the Customer Experience and Operations teams, gaining hands-on exposure to how support functions within a fast-growing fintech startup.
Key Responsibilities
Customer Support:
- Respond to basic customer inquiries through approved communication channels
- Help users understand PayOak's products, services, and processes
- Escalate complex issues to the appropriate team members
- Contribute to a positive, professional, and customer-focused support experience
User Onboarding & Education:
- Support new users during the onboarding process
- Guide customers through account setup and platform usage
- Assist in creating and sharing educational resources, guides, and FAQs
- Encourage users to adopt relevant PayOak features and services
Customer Experience Monitoring:
- Collect customer feedback and identify recurring questions or issues
- Help track user satisfaction and support trends
- Monitor customer interactions and share insights with the team
- Contribute ideas for improving the overall user experience
Support Operations & Reporting:
- Maintain support records and documentation
- Assist in tracking support tickets and resolution progress
- Support the preparation of customer support reports and insights
- Contribute to process improvement initiatives where appropriate
Eligibility Requirements
To be eligible for this internship, applicants must:
- Be 30 years old or younger
- Have graduated from a tertiary institution in 2022 or later
- Have successfully completed the National Youth Service Corps (NYSC) programme
- Be available to participate in the full 12-month internship programme.
Other Requirements:
- Strong written and verbal communication skills
- Excellent listening, problem-solving, and interpersonal skills
- Patient, empathetic, and customer-focused mindset
- Good organizational and time-management skills
- Willingness to learn, take initiative, and adapt quickly
- Comfortable using digital communication and productivity tools
- Interest in fintech, customer experience, or startup operations
- Ability to work effectively within a collaborative team environment.
Future Opportunities
- This internship is designed as a pathway into a full-time career at PayOak. High-performing interns may be considered for permanent employment opportunities upon successful completion of the programme, subject to performance and business needs.
What You'll Gain
- Salary: N150,000 / Month.
- Hands-on experience working in a fast-growing fintech startup
- Opportunity to collaborate with cross-functional teams
- Mentorship and continuous learning opportunities
- Exposure to real-world product development and QA workflows
- Opportunity to develop technical, analytical, and problem-solving skills
- A chance to contribute directly to products used by real customers.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
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Vacancy posted 7 hours ago
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