Office Administrator

Key Responsibilities

Customer Service & Front Desk Duties

• Welcome customers and respond to inquiries.
• Manage calls, WhatsApp messages, emails, and walk‑ins.
• Handle complaints professionally.
• Coordinate job orders between customers and production staff.

Sales & Administrative Support

• Record daily sales (cash, POS, transfers).
• Issue receipts, invoices, and job tickets.
• Track pending, ongoing, and completed jobs.
• Maintain customer database and job history.
• Assist with petty cash and basic bookkeeping.

Social Media Management

• Manage company social media accounts.
• Create and post content showcasing completed jobs.
• Respond to online inquiries and convert leads.
• Track engagement and suggest improvements.

Inventory & Supplies

• Monitor stock levels of paper, ink, toner, binding materials, and office supplies.
• Prepare inventory reports and notify management when supplies need replenishment.
• Ensure proper storage and labeling.

Office Maintenance

• Maintain a clean and organized office environment.
• Report equipment faults promptly.
• Coordinate cleaning schedules.

Additional Duties

• Assist with marketing campaigns.
• Follow up with customers for pickups and feedback.
• Support production workflow and quality checks.

Required Skills & Qualifications

• OND/HND/BSc in any field.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and social media platforms.
• Basic knowledge of printing services.
• Good organizational and multitasking abilities.