Customer Liaison Officer - Chinese Speaking
Ecobank Nigeria
Job Description
Customer Relationship Management:
- Serve as the primary point of contact for Chinese-speaking customers and prospects.
- Build and maintain strong, professional relationships with Chinese-speaking customers.
- Understand customers’ banking needs and provide appropriate information on the Bank’s products and services.
- Provide timely responses to customer enquiries, requests, and complaints.
- Maintain regular communication with customers to enhance engagement and satisfaction.
- Identify opportunities to deepen existing customer relationships and increase customer retention.
Chinese Language & Communication Support:
- Provide professional interpretation and translation support between Chinese-speaking customers and relevant Bank personnel.
- Translate customer communications, correspondence, forms, presentations, and other relevant documents where required.
- Facilitate effective communication during customer meetings, business discussions, account-opening processes, and service engagements.
- Assist in bridging cultural and communication gaps between the Bank and Chinese-speaking customers.
Customer Acquisition & Business Development:
- Identify and support the acquisition of new Chinese-speaking customers through referrals, networking, business engagements, and other approved channels.
- Develop and maintain a database of Chinese-speaking prospects and customers.
- Support customer engagement activities, campaigns, and events targeted at the Chinese-speaking community.
- Ensure all customer onboarding activities comply with the Bank’s KYC, AML/CFT, data protection, and other applicable requirements.
Customer Service & Complaint Resolution:
- Act as an intermediary between customers and relevant internal teams to facilitate timely resolution of complaints.
- Monitor outstanding complaints and provide customers with appropriate updates.
- Ensure a high standard of customer experience is maintained throughout every customer interaction.
Compliance & Risk Management:
- Ensure all customer interactions and activities are conducted in accordance with the Bank’s policies and procedures.
- Escalate suspicious or unusual customer activities through the appropriate channels.
- Adhere strictly to AML/CFT, sanctions, data privacy, information security, and other regulatory requirements.
Market Intelligence & Customer Insights:
- Monitor the banking needs and expectations of Chinese-speaking customers in Nigeria.
- Provide feedback on emerging customer needs, market opportunities, and competitor activities.
- Identify potential opportunities for the Bank to develop or improve products and services for Chinese-speaking customers.
- Support management with relevant insights on the Chinese business and expatriate customer segment.
Application Closing Date
17th September, 2026; 01:00 AM.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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Vacancy posted 3 days ago
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