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Field Retrieval Officer

Temporary

PALMPAY LIMITED

Field Retrieval Officer
Location: Niger, Yobe, Sokoto
Contract Role
Salary- 80k basic, 20k transport and commission

Responsibilities
  • Conduct on-site visits to customers with overdue payments to collect outstanding installments.
  • Communicate with customers to understand repayment difficulties and negotiate repayment arrangements.
  • Verify customer information and update repayment status in the system promptly.
  • Retrieve devices or collateral from defaulted customers when necessary, following company procedures.
  • Establish and maintain good working relationships with local police authorities within the assigned LGA to support recovery of long overdue or fraudulent cases.
  • Report collection progress, field findings, and potential fraud cases to the supervisor regularly.
  • Cooperate with risk control and customer service teams to improve repayment rates.
  • Maintain professional conduct and protect the company’s image during all field operations.
Requirements
  • Experience: Prior experience in loan collection, field recovery, or related financial services preferred.
  • Highly communicative and persuasive, with strong negotiation skills
  • Resilient and result-driven, able to work under pressure and meet recovery targets
  • Good at conflict management and maintaining professionalism in difficult situations
  • Physically active and willing to work in the field, often covering different locations
  • Detail-oriented, ensuring proper documentation of customer interactions and recovery status
  • Ethical and compliant, operating strictly within approved recovery guidelines and procedures

Vacancy posted 10 days ago
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