Customer Service Officer
TNL Pharmaceuticals
Job Summary
- Do you enjoy helping people, solving problems, and creating positive customer experiences?
- We are looking for a smart, customer-focused, and tech-savvy Customer Care Representative to join our team. If you are a good communicator, comfortable using digital tools, and passionate about delivering excellent service, we'd love to hear from you.
Key Responsibilities
- Respond to customer inquiries and complaints in a professional and timely manner.
- Provide accurate information about our products and services.
- Support customers through phone calls, emails, live chats, and social media platforms.
- Maintain accurate customer records and follow up on pending issues.
- Work closely with other departments to ensure customer concerns are resolved effectively.
- Build and maintain positive relationships with customers.
- Contribute to improving customer satisfaction and service delivery standards.
Requirements
- Minimum of OND, HND, or Bachelor's Degree in any discipline.
- 3-5 years’ experience as a customer care representative.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and professional when handling customer concerns.
- Must be able to work independently and as part of a team.
Technology Skills
- We are looking for candidates who are comfortable using technology and can quickly adapt to new systems and tools.
The ideal candidate should be able to:
- Use Microsoft Office and Google Workspace confidently.
- Learn and navigate CRM and customer support platforms with ease.
- Communicate effectively using digital channels and collaboration tools.
- Utilize modern technology and AI-powered tools to improve productivity and customer service.
What We Offer
- Very Competitive Salary
- Performance-Based Incentives
- Opportunities for Career Growth and Development
- Ongoing Learning and Training
- A Supportive and Professional Work Environment.
Application Closing Date
8tn June, 2026.
How to Apply
Interested and qualified candidates should send their CV to: View email address on hotnigerianjobs.com or View email address on hotnigerianjobs.com using the job title as the subject of the email.
Note: Only shortlisted candidates will be contacted.
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Vacancy posted 6 hours ago
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