Customer Experience & Community Lead
Novo Developers
Job Summary
- Are you passionate about creating exceptional customer experiences and building thriving communities?
- Do you excel at fostering relationships, enhancing customer satisfaction, and driving customer loyalty? If so, we invite you to join our team.
Key Responsibilities
- Develop and implement customer experience strategies that enhance client satisfaction and loyalty.
- Serve as the primary point of contact for customer inquiries, concerns, and escalations.
- Build, manage, and engage the company's client and investor communities across online and offline platforms.
- Design and execute customer engagement, retention, and referral programs.
- Gather customer feedback and provide actionable insights to improve products, services, and processes.
- Coordinate customer onboarding and ensure a seamless client journey from inquiry to post-purchase support.
- Organize community events, webinars, client appreciation programs, and networking activities.
- Monitor customer satisfaction metrics and prepare regular reports for management.
- Collaborate with sales, marketing, and operations teams to ensure a consistent and positive customer experience.
Requirements
- Bachelor's Degree in Customer Service, Marketing, Communications, Business Administration, Public Relations, or a related field.
- 3–5 years of experience in customer experience, customer service, community management, client relations, or a similar role.
- Strong interpersonal, communication, and relationship management skills.
- Excellent problem-solving and conflict-resolution abilities.
- Experience managing online communities and customer engagement platforms.
- Strong organizational and project management skills.
- Ability to analyze customer feedback and implement improvement initiatives.
- Experience in real estate, hospitality, financial services, or a customer-centric industry is an added advantage.
What We Offer
- Competitive salary package.
- Performance-based incentives.
- Professional development opportunities.
- A collaborative and growth-oriented work environment.
Application Closing Date
22nd June, 2026.
How to Apply
Interested and qualified candidates should:
Share this job:
Vacancy posted 5 hours ago
Similar jobs that could be interesting for youBased on the Customer Experience & Community Lead in Abuja, FCT vacancy
- ...We’re looking for a smart, courteous, and proactive Customer Service Representative to join our team at GENESIS, a premium menswear... ...store and online, ensuring a smooth, professional, and friendly experience. Key Responsibilities: Attend to walk-in clients and provide...
BIYI Signature
Abuja, FCT1 day ago - ...organised, and proactive Operations & Programs Lead to help us grow our impact, strengthen... ...systems, and create meaningful learning experiences for educators across Africa and beyond.... ...programs, webinars, partnerships, and community initiatives to life. What You'll Be...
Sparkles EduConsult
Abuja, FCT1 day ago - ...and survivor-centred interventions, they lead groundbreaking initiatives to drive... ...related field. At least 6-8 years of experience in research, policy analysis, advocacy,... ...stakeholder engagements, and policy dialogues at community, state, or national level. Excellent...
- ...Job title : Community Health Extension Worker Job Location : Abuja Deadline : June 20, 2026 Quick Recommended Links Requirements Must have 5 years of experience Strong communication and interpersonal skills Must be committed, professional, and patient-focused...
- ...Building a supply pipeline from your personal network and community contacts Developing buyer and revenue relationships in Abuja... ...accountability. What We Are Looking For Minimum of 3 years experience in operations, business development, or programme management...
- ...Job title : Customer Care Manager Job Location : Abuja Deadline : July 01, 2026 Quick Recommended Links Job Summary Our client... ...Care Manager to oversee and elevate the overall guest experience. The role is focused on building strong customer relationships...
- ...Job title : Structural Engineer (Field Experience Required) Job Location : Abuja Deadline : June 21, 2026 Quick Recommended Links Description We are seeking a competent and experienced Structural Engineer with strong field/site experience to oversee structural...
- ...Job Summary The Production & Installation Lead oversees the end - to - end manufacturing and on - site assembly of custom furniture. This role bridges the workshop... ...- site design or fitment issues. Client Experience: Coordinate the delivery, uncrating, and assembly...
- ...Job title : Customer Service Representative Job Location : Abuja Deadline : June 29, 2026 Quick Recommended Links ~6 months to 1 year related experience and/or training; or equivalent combination of education and experience ~ Understanding of transportation documentation...
- ...Job title : Advocacy and Partnership Lead Job Location : Abuja Deadline : June 21... ...Maintain strong relationships with media and community leaders to promote visibility. Align... ...communication skills. Required Experience: ~ Minimum of 5 years’ experience in Health...
- Job title : Community Health Extension Workers (CHEWs) Job Location : Abuja Deadline : June 22, 2026 Quick Recommended Links Responsibilities: Support community outreach and health education activities Assist with field health promotion initiatives
- ...The Role The Software Lead is responsible for the hands-on development, maintenance, documentation, and debugging of software applications... ...best practices, bringing new knowledge into the team Experience / Qualification Bachelor’s degree in Computer Science,...
- ...are looking for a highly motivated and experienced Design Team Lead to join our creative department. As the Design Team Lead, you... ...leader with a deep understanding of design principles, user experience, and brand consistency. You should be able to inspire and mentor...
- ...Job title : Customer Service Representative Job Location : Abuja Deadline : June 14, 2026 Quick Recommended Links Job Summary... ...customers across multiple channels. The ideal candidate will have experience in fintech, banking, or financial services and possess a...
- ...receptionist role—this position is central to sales conversion, client experience, and revenue growth . The ideal candidate is a high-... ...and long-term retention. Key Responsibilities 1. Lead Conversion & Revenue Generation Manage all inbound and outbound...
- ...Job title : Customer Success Associate (Abuja) Job Location : Abuja Deadline : June 19, 2026 Quick Recommended Links ~ We are seeking... ...high-quality support and ensuring customers have a seamless experience across all channels. The role involves managing customer...
- ...Job title : Sales and Distribution Lead Job Location : Abuja Deadline : June 28, 2026 Quick Recommended Links Managing the Sales... ...and brand communication standards Escalate product feedback, customer objections, and market intelligence directly to the founder NEW...
- ...Job title : Finance and Accounts Lead Job Location : Abuja Deadline : July 08, 2026 Quick Recommended Links Job Description... ...The ideal candidate should possess: ~5-10 years of working experience in insurance brokerage, insurance sales, or business development...
- ...both marketing execution and front desk/customer relations? Do you enjoy being the face of... ...while also driving marketing growth and lead generation? If yes, we want you on our... ...Communication, or related fields ~1 - 3 years experience in marketing, customer service, or front...
- ...Job title : Lead Brand Strategist Job Location : Abuja Deadline : June 21, 2026 Quick Recommended Links Job Summary NeoHomes... ..., Communications, Media, PR, or related field ~4–9 years experience in brand strategy, media management, or digital marketing leadership...
- ...Job title : People & Culture Lead Job Location : Abuja Deadline : June 21, 2026 Quick Recommended Links ROLE OVERVIEW: The... ...Analytics Cross-Functional Collaboration QUALIFICATIONS AND EXPERIENCE : Bachelor’s degree in Human Resources, Psychology, Business...
- ...Hiring – Lead, Financial Advisory Location: Abuja Our client is an Integrated Financial Services group that provides individuals... ...is required. Minimum of 12 years’ progressive experience in investment banking, corporate finance, or transaction advisory...
- ...Job title : Customer Relationship / Front Desk Officer Job Location : Abuja Deadline : June 20, 2026 Quick Recommended Links Role Summary ~ First point of contact; deliver excellent client service, manage front- desk operations and basic transactions while ensuring...
- ...and survivor-centred interventions, they lead groundbreaking initiatives to drive... ...detail-oriented professional with strong experience in partnership development, grant management... ..., drives systemic change, and empowers communities, especially within Nigeria’s tertiary institutions...
4800000 NGN
...not currently in the country Key Responsibilities Team Lead/Chinese Translator Primary Liaison with the staffs and management... ...professionalism at all times Qualifications Relevant experience in translation or administrative roles (preferred) Strong...- ...: Senior Financial Analyst & Accounting Lead Location: Abuja Role Overview We... ...Profit margins Cost efficiency Customer acquisition cost and lifetime value (if... ...insights clearly to leadership Required Experience Minimum 5–8+ years in financial analysis...
- ...Scope and Impact ~ The Team lead, Asset creation plays a major role in continuously... ...strategically creating relationships for customers while ensuring proper and adequate... ...institution. ~5 years+ of progressive experience in sales and marketing of financial products...
- ...The Team: You will be part of the EMEA Customer Excellence team at Commodity Insight (CI). Part of the wider Customer Experience team at CI, the team focuses on value, trust... ...Advancing Essential Intelligence through world-leading benchmarks, data, and insights that...
- ...Job title : Monitoring, Evaluation & Learning (MEL) Lead Job Location : Abuja Deadline : June 21, 2026 Quick Recommended Links... ...Proficiency in DHIS2, SPSS/Stata/R, and data visualization tools. Experience with immunization and MNCH+N data preferred. Required...
- ...Job title : Head/Lead, Financial Advisory (Investment Banking & Corporate Finance) Job Location : Abuja Deadline : June 22, 2026... ...and requires a proven dealmaker with strong investment banking experience, excellent financial structuring capabilities, and the ability...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Experience & Community Lead. Be the first to apply!
