Dispensing Officer

Job title : Dispensing Officer

Job Summary

• The Dispensing Officer is responsible for the safe, accurate, and efficient dispensing of prescription and over-the-counter medications.
• The role involves verifying prescriptions, preparing medications, maintaining accurate records, managing inventory, and ensuring compliance with pharmaceutical regulations and company policies while providing excellent customer service.

Key Responsibilities

• Receive, review, and process prescriptions for accuracy and completeness.
• Dispense medications according to approved prescriptions and standard operating procedures.
• Label medications correctly with dosage instructions, warnings, and patient information.
• Counsel patients or customers on the proper use, dosage, storage, and possible side effects of medications, where appropriate.
• Maintain accurate dispensing records and patient profiles.
• Monitor stock levels and assist with inventory management, including ordering, receiving, and storing pharmaceutical products.
• Ensure proper storage conditions for medicines, including temperature-sensitive products.
• Check medication expiry dates and remove expired or damaged products from stock.
• Maintain cleanliness and organization of the dispensing area.
• Ensure compliance with Good Pharmacy Practice (GPP), company policies, and regulatory requirements.
• Report medication errors, adverse drug reactions, or quality concerns promptly.
• Collaborate with pharmacists and other healthcare professionals to resolve prescription-related issues.
• Participate in regular stock counts and inventory audits.
• Maintain confidentiality of patient and company information.

Performance Indicators

• Accuracy and timeliness of medication dispensing.
• Compliance with regulatory and company standards.
• Inventory accuracy and minimal medication wastage.
• Customer satisfaction and quality of service.
• Proper documentation and record management.
• Adherence to safety and quality assurance procedures.

Qualifications

• OND, HND, Diploma in pharmacy, Pharmaceutical Technology, or a related health science field with 2-6 years experience
• Valid professional registration or license (where required by local regulations).
• Previous experience in pharmacy dispensing is an added advantage.

Skills and Competencies:

Corporate Training

• Strong knowledge of pharmaceutical products and dispensing procedures.
• Excellent attention to detail and accuracy.
• Good communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks.
• Computer literacy and familiarity with pharmacy management software.
• Strong organizational and record-keeping skills.
• High level of integrity, professionalism, and confidentiality.
• Good problem-solving and teamwork abilities.

Working Conditions:

• Work is primarily performed in a pharmacy or pharmaceutical dispensing environment.
• May require standing for extended periods.
• May involve weekend, evening, or shift work depending on operational requirements.