IT/Network Support Officer

Job title : IT/Network Support Officer

• A skilled and proactive IT/Network Support Officer to join our technology team. The ideal candidate will have hands-on experience managing IT infrastructure, providing technical support, and ensuring the reliability and security of our network and systems. This role requires a problem-solver who can work independently while supporting end-users and maintaining critical IT operations. 

Key Responsibilities 

Hardware & Technical Support 

• Diagnose, troubleshoot, and resolve hardware issues for desktops, laptops, servers, printers, and peripherals 
• Perform hardware installations, upgrades, and maintenance 
• Manage inventory of IT assets and coordinate warranty repairs/replacements 
• Provide first-level and second-level technical support to end-users 

Network Administration 

• Install, configure, and maintain network infrastructure (routers, switches, firewalls, access points) 
• Monitor network performance, troubleshoot connectivity issues, and optimize network reliability 
• Implement and maintain network security protocols and access controls 
• Manage VPN configurations and remote access solutions 

System Administration 

• Administer Windows/Linux server environments and Active Directory 
• Manage user accounts, permissions, and group policies 
• Oversee software deployment, patching, and license management 
• Maintain backup systems and disaster recovery procedures 

General IT Operations 

• Document IT procedures, network diagrams, and system configurations 
• Coordinate with vendors and service providers for infrastructure support 
• Assist in IT project implementations and technology upgrades 
• Ensure compliance with IT policies, security standards, and best practices 

Requirements

• Minimum 4 years of hands-on experience. 

Technical Skills 

• Proficiency in Windows and Linux server administration 
• Strong knowledge of TCP/IP, DNS, DHCP, VPN, and VLAN configurations 
• Experience with network hardware (Cisco, Juniper, or equivalent) 
• Active Directory and Microsoft 365/Exchange administration 
• Hardware troubleshooting and repair capabilities 

Certifications (Preferred) 

• CompTIA A+, Network+, Security+; Microsoft Certified Solutions Associate (MCSA); Cisco CCNA; or equivalent industry certifications 

Soft Skills 

• Strong analytical and problem-solving abilities 
• Excellent communication skills for technical and non-technical stakeholders 
• Ability to work independently and manage multiple priorities 
• Commitment to security best practices and compliance standards 
• Continuous learning mindset to keep pace with Microsoft ecosystem updates