UI/UX Designer

Job title : UI/UX Designer

The UI/UX Designer is responsible for creating intuitive, engaging, and user-centred experiences for the organisation’s digital products and applications. The role holder will design and deliver high-quality user interface elements and experience flows for both internal and customer-facing platforms, ensuring that all digital touchpoints are optimised to enhance user satisfaction, improve usability, and strengthen the organisation’s brand perception. Working with key stakeholders, the UI/UX Designer will translate business requirements and user needs into compelling design solutions across web and mobile applications.

Key Responsibilities

• Design intuitive and visually compelling user interface (UI) elements, including screens, menus, input controls, widgets, and navigation flows, for both internal and customer-facing web and mobile applications.
• Develop design deliverables including wireframes, user flows, mockups, interactive prototypes, user personas, customer journey maps, storyboards, and sitemaps.
• Conduct and contribute to user research and usability testing activities to identify UX issues, validate design decisions, and inform iterative improvements.
• Collaborate with product/project manager, process owners, business analyst, and development teams to ensure accurate and faithful implementation of designs throughout the product development lifecycle.
• Participate actively in requirement gathering sessions, design critiques, and project debriefs, incorporating feedback to refine and improve design outputs.
• Prepare and present design concepts, prototypes, and rationale clearly to internal teams and key stakeholders.
• Define and track usability metrics and contribute to the ongoing measurement and optimisation of application ease of use and overall user experience.
• Contribute to the development and maintenance of the organisation’s design system, ensuring consistency in UI components, patterns, and brand guidelines across all digital products.
• Apply accessibility standards and best practices (e.g., WCAG) to ensure digital products are inclusive and usable by diverse audiences.
• Leverage AI-powered tools and methodologies to enhance the efficiency and quality of design outputs.
• Stay current with emerging design trends, tools, and technologies, applying relevant developments to continuously improve the quality and innovation of design work.

Skills & Competencies

• Solid understanding of UX design principles, user-centred design methodologies, and information architecture.
• Familiarity with user research methods and usability testing techniques
• Proficiency in design tools, including Figma, Adobe XD or InVision.
• Experience with collaborative design and whiteboarding tools (e.g., Miro, Mural, FigJam).
• Experience with wireframing, prototyping, and interaction design for web and mobile applications.
• Working knowledge of design systems and component libraries.
• Understanding of accessibility standards and inclusive design principles (e.g., WCAG 2.1)
• Basic understanding of front-end web technologies (HTML and CSS)
• Awareness of AI tools and their application for design.
• Understanding of agile and iterative product development processes.

Requirements

• Minimum of a 2.2 in Information Technology, Computer Science, Human-Computer Interaction, Visual Communications, Design, or a related field. 
• Certifications such as Google UX Design Professional Certificate, Interaction Design Foundation (IxDF) Certifications, Nielsen Norma Group (NN/g) UX or equivalent are an advantage.
• Minimum of 1–3 years’ experience in UI/UX design, product design, or a related role. 
• A portfolio showcasing UX/UI projects and demonstrating design process, problem-solving approach, and outcomes