Engagement Manager
Full-time
TBCA TSL
Engagement Manager
Full-Time, Start date: 01 September 2018, Location: Yaba, Lagos
What's this role about:
We are looking for an Engagement Manager to build and preserve trusting relationships with our clients. We'll rely on you to find ways to outperform our competition and win business.
To succeed in this role, you should be an excellent communicator, a skilled Project Manager and be able to work with cross functional teams and build rapport with clients. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
Responsible for managing projects on the platform, sourcing and retaining clients. As an Engagement Manager, you will play an integral role in the overall client experience and strategic direction of the company.
Industry Focus: General
What you will do:
- Manage projects on the platform
- Work with client to understand requirements, define scope and engage talents
- Conduct research and analysis on industry, market and competitive trends of your Industry. Be up to date with Market trends in your Industry and act to ensure we are winning business
- Develop recommendations for operational and strategic improvements in building business
- Develop executive level presentations to communicate strategic and financial information
- Manage client growth and customer experience of existing clients
- Responsible for thought leadership pieces, insight articles on chosen Industry Focus, publications, presentations etc.
- Go the extra mile in building relationships with clients and winning new business
- Attend conferences to build relationships and spread the brand of the company
- Securing new revenue within existing clientele and have a deeper understanding of client preferences and needs
- Deal with customer complaints quickly and effectively over our Online Chat and other channels
- Able to handle strategic conversations with senior clients
- Develop close relationships with clients to refine our lines and drive repeat business
What we are looking for:
- At least 2 to 4 years cognate client service experience in business development, customer project management, sales or finance within sectors such as TMT, Consulting, FSI
- Experience within this field as a Senior Consultant, Assistant Manager or Manager from a Top-Tier Consulting Firm
- Thorough understanding of Sales force effectiveness
- Exceptional research, analysis and problem-solving skills
- Track record of achieving sales quotas and targets
- Ability to own and review multiple deliverables for different stakeholders
- A minimum of a second-class BA/BSc degree in Business, Marketing or a related field in your chosen industry
Application closes 26 June 2018 , 23:59 WAT
Vacancy posted 15 days ago
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