Noiler Farmer Satisfaction Representative

Job title : Noiler Farmer Satisfaction Representative

About the Role

• The Noiler Farmer Satisfaction Representative will drive the growth and sustainability of the Noiler Business Model within assigned communities by recruiting, training, and supporting rural farmers„particularly women„as Mother Units (MUs) and Smallholder Farmers (SHFs). The role also involves acting as an extension agent and data enumerator, ensuring effective farmer engagement, performance monitoring, and implementation of farmer satisfaction initiatives.

Job Purpose
The role is responsible for:

• Recruiting and onboarding rural women as Mother Units (MUs) who raise Noiler birds intensively
• Training and supporting MUs to ensure proper brooding practices and optimal performance
• Generating and supporting Small Holder Farmers (SHFs) to off-take birds
• Collecting and managing farmer data using digital tools (Usomi app)
• Implementing farmer satisfaction strategies in line with business objectives

Key Responsibilities

• Identify, recruit, and onboard qualified Mother Units (MUs), with a focus on rural women
• Generate and support Smallholder Farmers (SHFs) for the off-take of Noiler birds
• Ensure MUs have the required facilities and knowledge for effective brooding

Training & Extension Services:

• Organise and deliver training programs for MUs and SHFs
• Provide ongoing technical support on poultry management, feeding, vaccination, and best practices
• Act as an extension agent to improve farmer productivity and outcomes

Monitoring & Performance Management:

• Conduct regular field visits to monitor MUs and SHFs
• Track key metrics such as bird weight, feed intake, mortality, and vaccination records
• Ensure adherence to best brooding and poultry management practices

Farmer Engagement & Satisfaction:

• Conduct farmer satisfaction surveys and implement tailored satisfaction plans
• Maintain and grow relationships with existing farmers while onboarding new ones
• Support MUs in selling birds after each production cycle and ensure continuous restocking

Data Collection & Reporting:

• Capture accurate farmer and production data using the Usomi app
• Prepare and submit daily, weekly, and monthly reports in line with company standards
• Provide updates on market trends, farmer performance, and competitor activities

Community Engagement & Business Development:

• Conduct sensitisation campaigns, mobilisation activities, and community outreach programs
• Deliver presentations to community leaders, women's groups, and other stakeholders
• Identify and collaborate with development agencies within the territory

Compliance & Administration:

• Ensure adherence to company policies, ethical standards, and operational procedures
• Maintain discipline and enforce compliance among farmers
• Perform any other duties as assigned by management
• Farmer Recruitment & Development

Qualifications & Experience

• Minimum of HND / B.Sc in Agriculture, Animal Science, or a related field
• Prior experience in poultry farming, agriculture, or rural development is preferred
• Experience in farmer training, recruitment, or extension services is an added advantage

Skills & Competencies:

• Strong organisational and coordination skills
• Excellent communication (verbal and written)
• Problem-solving and decision-making ability
• Ability to work independently and within a team
• Proficiency in digital tools and data collection platforms (e.g., Usomi app)
• Strong interpersonal and relationship management skills

Behavioral Competencies:

• Action-oriented and proactive
• Hiigh level of integrity and accountability
• Strong team player with community engagement skills
• Good negotiation and conflict resolution skills.