Customer Service Representative
a Lagos-based Shoe Care Brand - Future Moves Recruitment (FMR) Agency
Role Overview
- The Customer Service Representative will serve as the primary point of contact for customers at the Lekki store and across digital platforms including WhatsApp, phone calls, and Instagram.
- The role involves managing bookings, handling enquiries, resolving customer issues, and supporting sales through effective service recommendations.
Key Responsibilities
Customer Interaction:
- Welcome and attend to walk-in customers with professionalism and warmth
- Respond promptly to customer enquiries via WhatsApp, phone, and Instagram
- Provide accurate information about services, pricing, turnaround times, and care products
- Build strong customer relationships that encourage repeat visits and referrals
Bookings & Order Management:
- Accurately manage and log all walk-in and online bookings
- Track order status and proactively update customers on their shoes’ progress
- Liaise with the Yaba branch regarding shared orders, transfers, and updates
- Maintain accurate customer records and job logs
Sales & Upselling:
- Recommend services and products based on customers’ specific needs
- Upsell premium treatments, packages, and care products
- Support monthly sales targets by converting enquiries into confirmed bookings
Complaint Resolution:
- Handle customer complaints with empathy and professionalism
- Resolve issues promptly or escalate where necessary
- Follow up with customers to ensure satisfaction
- Report recurring complaints to improve service quality
Requirements
- 2–3 years of experience in customer service, retail, or hospitality
- Strong verbal and written communication skills in English
- Professional, calm, and customer-focused
- Highly organized with the ability to manage multiple enquiries simultaneously
- Comfortable managing communication across WhatsApp, Instagram, and phone
- Interest in sneakers, fashion, or lifestyle brands is an added advantage
- Honest, reliable, and proactive in handling responsibilities
Salary
- N180,000 - N220,000 / Month
- A structured and supportive work environment
- Opportunity for growth within a fast-growing brand
- Staff discounts on services and products
Application Closing Date
8th June, 2026.
How to Apply
Intrested and qualified candidates should send their CV to: View email address on hotnigerianjobs.com using the Job Title as the subject of the mail.
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Vacancy posted 2 days ago
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