Head of Operations (Technology Solutions)

Position: Head of Operations Industry: Technology Solutions Location: Isolo, Lagos, Nigeria Job Type: Full-Time (On-site) Job Description (Summary): As the Head of Operations, you will lead and manage the day-to-day operations, ensuring optimal efficiency and performance. You will be responsible for operational strategy execution, performance tracking, team management, and the development of scalable processes to support growth. Operational Leadership: Set targets and develop performance benchmarks to maintain low default rates and achieve operational goals. Manage the operations budget effectively and identify cost-saving opportunities to maximize efficiency. Develop and implement efficient operational policies, processes, and workflows. Evaluate performance by analyzing data and metrics, providing accurate reports on operational conditions. Ensure compliance with operational controls, administrative procedures, and financial targets. Growth and Strategy: Identify strategic alliances and partnerships to support business objectives. Prepare the organization for growth by developing scalable infrastructure and processes. Execute growth strategies and explore opportunities for expansion. Team Management: Lead and mentor the operations team, ensuring high employee engagement and performance. Provide leadership that reflects the company’s values, fostering a success-oriented and accountable environment. Oversee hiring, training, and performance evaluations to build a high-performance team. Coach and inspire team managers to achieve operational excellence and financial targets. Technology and Innovation: Stay updated on emerging technologies and trends, recommending and implementing upgrades to improve operations. Spearhead innovative solutions to optimize operational efficiency. Required Qualifications & Experience: Minimum of 4+ years of experience in operations management, with a proven track record in strategy execution and team leadership. Startup experience is an added advantage. Exceptional communication, negotiation, and analytical skills. Ability to effectively interface with all levels of employees and external stakeholders Working knowledge of assigned systems and User organization and practices Team player with a competitive spirit to excel and the ability to influence and motivate others Ability to resolve conflicts timely and effectively, including demonstrated ability to respond effectively to sensitive inquiries or complaints Ability to multi-task and take on additional responsibilities in line with the vision of the team Professional disposition with positive attitude, open-mindedness, and willingness to learn from team members Good decision-making skills