IT Officer

Job Summary

• The IT Officer is responsible for providing day-to-day technical support, maintaining the hotel's Information Technology infrastructure, and ensuring the continuous operation of all IT systems, hardware, software, and communication networks.
• The role supports the installation, configuration, troubleshooting, maintenance, and monitoring of the hotel's Property Management System (PMS), Point-of-Sale (POS) systems, network infrastructure, internet services, CCTV, access control systems, servers, and end-user devices to ensure seamless business operations and excellent guest service.
• The IT Officer works closely with the IT Supervisor, IT Manager, and all operational departments, including Front Office, Finance & Accounts, Food & Beverage, Kitchen, Housekeeping, Engineering & Maintenance, Human Resources, Sales & Marketing, Security, Spa, Procurement, and Stores to deliver reliable technology support in line with the hotel's superior luxury hospitality standards.

Key Responsibilities
Technical Support & Help Desk:

• Provide first-level technical support to hotel employees.
• Respond promptly to IT support requests and service tickets.
• Diagnoseandresolvehardware, software, and network issues.
• Install, configure, and maintain desktop computers, laptops, printers, scanners, and mobile devices.
• Provide technical assistance during meetings, conferences, and hotel events.
• Escalate unresolved issues to the IT Supervisor or IT Manager.
• Maintain excellent customer service throughout support activities.
• Document all support activities accurately.

Hardware Installation & Maintenance:

• Install and configure new IT equipment.
• Perform preventive maintenance on computers and peripherals.
• Replace defective hardware components.
• Monitor hardware performance.
• Maintain printers, scanners, barcode readers, and POS devices.
• Ensure proper labeling of IT equipment.
• Coordinate hardware repairs.
• Maintain equipment maintenance records.

Network Support:

• Monitor wired and wireless network connectivity.
• Troubleshoot network issues.
• Assist in configuring switches, routers, firewalls, and wireless access points.
• Support internet connectivity for guests and staff.
• Report network outages promptly.
• Monitor bandwidth utilization.
• Assist during network upgrades.
• Maintain network documentation.

Hotel Systems Support:

• Support the Property Management System (PMS).
• Maintain Point-of-Sale (POS) terminals.
• Support accounting software.
• Assist with Human Resource Information Systems (HRIS).
• Monitor system integrations.
• Install software updates.
• Resolve user application issues.
• Support business-critical hotel systems.

User Account Administration:

• Create user accounts based on approved requests.
• Reset passwords.
• Assign appropriate user permissions.
• Deactivate user accounts promptly.
• Maintain user access records.
• Support Active Directory administration.
• Ensure compliance with access control policies.
• Protect user credentials.

Cybersecurity Support:

• Install and update antivirus software.
• Monitor endpoint protection.
• Support security patch installations.
• Identify and report suspicious activities.
• Ensure compliance with cybersecurity policies.
• Assist in vulnerability remediation.
• Promote cybersecurity awareness among staff.
• Protect confidential information.

CCTV & Security Systems Support:

• Monitor CCTV equipment.
• Support access control systems.
• Maintain biometric attendance devices.
• Assist with surveillance system maintenance.
• Reportequipment failures.
• Coordinate repairs.
• Maintain security system documentation.
• Support security investigations where required.

Backup & Data Protection:

• Perform scheduled data backups.
• Monitor backup success.
• Verify backup integrity.
• Assist in restoring data where required.
• Protect sensitive business information.
• Support disaster recovery procedures.
• Maintain backup documentation.
• Ensure data security compliance.

IT Asset Management:

• Maintain accurate IT asset registers.
• Track equipment allocation.
• Conduct periodic asset verification.
• Reportmissing or damaged equipment.
• Monitor warranties.
• Support procurement activities.
• Ensure proper disposal of obsolete equipment.
• Maintain inventory records.

Documentation & Record Keeping:

• Maintain helpdesk records.
• Update technical documentation.
• Document system configurations.
• Maintain software license records.
• Record maintenance activities.
• Maintain user support logs.
• Protect confidential IT documentation.
• Ensure audit-ready records.

Vendor Coordination:

• Assist vendors during maintenance visits.
• Coordinate hardware repairs.
• Monitor warranty claims.
• Support equipment installations.
• Reportvendor performance issues.
• Assist with software installations.
• Coordinate routine maintenance.
• Support procurement documentation.

Reporting:

• Prepare daily IT support reports.
• Report unresolved technical issues.
• Track recurring incidents.
• Prepare maintenance reports.
• Monitor helpdesk performance.
• Reportequipment failures.
• Recommend technical improvements.
• Submit reports within approved timelines.

Collaboration & Stakeholder Engagement:

• Work closely with all hotel departments.
• Provide technical assistance to employees.
• Support technology requirements for events and conferences.
• Maintain positive relationships with vendors.
• Assist with employee technology training.
• Promote technology best practices.
• Support operational excellence.
• Provide excellent customer service.

Health, Safety & Continuous Improvement:

• Comply with health and safety procedures during installations and repairs.
• Ensure proper handling of IT equipment.
• Maintain secure server and equipment rooms.
• Participate in emergency response activities.
• Support business continuity initiatives.
• Recommend process improvements.
• Participate in IT trainingprogrammes.
• Promote continuous improvement in technology services.

Qualifications & Requirements
Education:

• National Diploma (ND), Higher National Diploma (HND), or Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, Information Systems, Software Engineering, Cybersecurity, or a related discipline.

Experience:

• 2 – 4 yearsof experience in Information Technology, technical support, network administration, or helpdesk operations.
• Experience in a hotel, hospitality organization, or service-oriented environment is highly desirable.
• Hands-on experience supporting hotel Property Management Systems (PMS), Point-of-Sale (POS) systems, Microsoft Windows environments, networking infrastructure, CCTV systems, and end-user computing is an added advantage.

Professional Certifications (Preferred):

• CompTIA A+.
• CompTIA Network+.
• Cisco Certified Network Associate (CCNA).
• Microsoft Certified Professional (MCP) or equivalent.
• CompTIA Security+(added advantage).
• ITIL Foundation Certification(added advantage).
• Certification in Microsoft 365 Administration(added advantage).
• Proficiency in Opera PMS, Micros POS, Windows Server, Active Directory, Microsoft 365, networking technologies, and basic cybersecurity tools is an added advantage.

Skills & Competencies:

• Technical Support.
• Computer Hardware Maintenance.
• Software Installation & Troubleshooting.
• Network Administration.
• PMS & POS Systems.
• Microsoft 365.
• Active Directory Administration.
• Cybersecurity Awareness.
• CCTV & Access Control Systems.
• IT Asset Management.
• Customer Service.
• Communication Skills.
• Problem Solving.
• Time Management.
• Attention to Detail.
• Teamwork.
• Organizational Skills.
• Adaptability.
• Integrity and Confidentiality.
• Analytical Thinking.

Application Closing Date
30th August, 2026.

Method of Application
Interested and qualified candidates should forward their CVs and cover letters to: View email address on hotnigerianjobs.com using "IT Officer ( Abia)" as subject of the mail.

Note:  Only shortlisted candidates will be contacted.

Share this job: