Human Resources (HR) & Administration Manager

Reports To Managing Director / Chief Executive Officer

• Develop and implement HR strategies aligned with the company's objectives.
• Plan manpower requirements and oversee recruitment, selection, and onboarding.
• Maintain employee records and HR documentation.
• Develop and implement HR policies, procedures, and employee handbooks.
• Manage probation, confirmation, promotion, transfers, and employee exits.
• Coordinate payroll administration with the Finance Department.
• Administer employee compensation, benefits, leave, and welfare programs.
• Oversee performance management and annual staff appraisals.
• Promote employee engagement, motivation, and retention.
• Manage disciplinary procedures, grievance handling, and conflict resolution.
• Ensure compliance with labor laws and company policies.

Training and Organizational Development

• Identify training needs across all departments.
• Develop and coordinate annual training plans.
• Organize induction programs for new employees.
• Coordinate GMP, GDP, SOP, Health & Safety, and regulatory compliance training.
• Maintain complete employee training records.
• Evaluate training effectiveness and competency development.

Administration Management

• Supervise all administrative operations of the company.
• Manage office facilities, utilities, security, housekeeping, transportation, and reception services.
• Coordinate procurement of office supplies and administrative materials.
• Oversee maintenance of office equipment and facilities.
• Ensure efficient document management and records retention.
• Coordinate travel arrangements, accommodation, and visitor management.
• Manage company assets assigned to employees.

Regulatory Compliance

• Ensure HR and administrative compliance with pharmaceutical regulatory requirements.
• Maintain personnel files required for GMP inspections.
• Support NAFDAC, WHO-GMP, PIC/S GMP, ISO, and customer audits.
• Ensure all employees receive mandatory regulatory and GMP training.
• Maintain training matrices and competency records.

Health, Safety, and Environment (HSE)

• Support implementation of workplace health and safety programs.
• Coordinate employee medical examinations where required.
• Participate in emergency preparedness and safety awareness activities.
• Ensure compliance with occupational health and safety requirements.

Leadership and Management

• Supervise HR Officers, Administrative Officers, Receptionists, and other support staff.
• Develop departmental budgets and monitor expenditures.
• Prepare monthly HR and administration reports.
• Recommend continuous improvement initiatives.
• Participate in management meetings and strategic planning.

Qualifications

• Bachelor's degree in Human Resource Management, Business Administration, Industrial Relations, Public Administration, or a related field.
• Master's degree is an added advantage.
• Professional certification such as CIPM, SHRM, CIPD, HRCI, or equivalent is preferred.

Experience

• Minimum of 5–10 years of progressive HR and administrative experience.
• At least 3 years in a pharmaceutical manufacturing environment is preferred.
• Experience supporting GMP-regulated manufacturing operations.

Required Knowledge

• Good Manufacturing Practice (GMP).
• Pharmaceutical regulatory requirements.
• Nigerian Labour Act and employment regulations.
• Human Resource Management principles.
• Performance management systems.
• Training and competency management.
• Occupational health and safety requirements.
• Document control and records management.

Skills and Competencies

• Leadership and people management.
• Excellent communication and interpersonal skills.
• Recruitment and talent acquisition.
• Employee relations and conflict resolution.
• Strategic planning and organizational development.
• Analytical and problem-solving skills.
• Decision-making ability.
• Confidentiality and integrity.
• Time management and organizational skills.
• Proficiency in Microsoft Office and HR information systems.

Key Performance Indicators (KPIs)

• Time to fill approved vacancies.
• Employee turnover and retention rates.
• Training compliance and competency completion.
• Performance appraisal completion rate.
• Employee satisfaction and engagement.
• HR audit findings and corrective action closure.
• Regulatory inspection readiness.
• Administrative cost control.
• Payroll accuracy and timeliness.
• Compliance with HR policies and labor regulations.
• Staff absenteeism rate.
• Timely completion of onboarding and induction.

Authority

• Recommend recruitment, promotion, salary adjustments, and disciplinary actions.
• Approve leave in accordance with company policy.
• Supervise HR and administrative personnel.
• Implement approved HR and administrative policies.
• Coordinate employee development programs.
• Manage approved departmental budgets within delegated authority.