Protocol Officer

Job title : Protocol Officer

JOB SUMMARY

• The Protocol Officer is responsible for coordinating and managing official protocols, guest relations, and administrative support services within the hospital. The role ensures smooth reception and movement of VIPs, visitors, consultants, government officials, and special guests while maintaining professionalism and the hospital’s corporate image at all times.

KEY RESPONSIBILITIES

• Coordinate and manage protocol activities for hospital executives, visiting consultants, dignitaries, and special guests.
• Receive and attend to VIP patients, government officials, partners, and visitors in a courteous and professional manner.
• Arrange logistics, transportation, accommodation, and hospitality services for official visitors when required.
• Ensure proper scheduling and coordination of executive meetings, events, conferences, and official engagements.
• Maintain strong guest relations and ensure a positive experience for all visitors to the hospital.
• Liaise with relevant departments to ensure smooth handling of official events and visits.
• Supervise and coordinate front-facing activities relating to protocol and hospitality services.
• Ensure compliance with hospital policies, standards, and professional ethics during all protocol engagements.
• Assist in organizing corporate events, training sessions, seminars, and management functions.
• Manage and monitor the cleanliness, readiness, and presentation of reception and VIP areas.
• Handle sensitive information with confidentiality and professionalism.
• Prepare reports and maintain records relating to protocol activities and official visits.
• Perform other administrative or protocol-related duties as assigned by management.

QUALIFICATIONS AND REQUIREMENTS

• Bachelor’s degree or HND in Public Administration, Business Administration, Mass Communication, Hospitality Management, or related field.
• Minimum of 2–3 years experience in protocol, hospitality, customer service, or administrative roles, preferably in a healthcare environment.
• Strong interpersonal and communication skills.
• Excellent organizational and coordination abilities.
• Professional appearance and demeanor.
• Ability to multitask and work under pressure.
• Good knowledge of customer service and hospitality standards.
• Proficiency in Microsoft Office applications.
• Strong problem-solving and conflict-resolution skills.

CORE COMPETENCIES

• Communication Skills
• Customer Service Orientation
• Professionalism
• Time Management
• Teamwork and Collaboration
• Attention to Detail
• Confidentiality and Discretion
• Organizational Skills