CFM Assistants

Responsibilities

• Support implementation of the Community Feedback Mechanism (CFM).
• Receive, document, categorize and follow up complaints, feedback, questions and requests.
• Provide accurate information on programme activities, eligibility criteria, entitlements and available services.
• Handle sensitive complaints confidentially and refer them through appropriate channels.
• Maintain accurate CFM records and support timely reporting.
• Support community sensitization on available feedback and reporting channels.

Requirements

• Minimum Qualifications: Bachelor's degree, HND or equivalent in Social Sciences, Development Studies, Public Administration, Communication or a related field.
• Experience in community engagement, CFM, accountability, protection or humanitarian programming is desirable.
• Relevant qualifications and experience for the position applied for.
• Good communication, interpersonal, documentation and teamwork skills.
• Commitment to humanitarian principles, accountability, inclusion and respect for affected communities.
• Ability and willingness to work in challenging field environments.
• Integrity, professionalism and compliance with C-HID policies, Code of Conduct, safeguarding, PSEA, anti-fraud and anti-corruption requirements.
• Knowledge of Gujba and/or Buni Yadi is an advantage.

Application Closing Date
4th September, 2026.

How to Apply
Interested and qualified candidates should submit an updated CV and cover letter indicating the position and preferred duty station, together with relevant certificates where applicable and two professional referees to: CC: using "Application – [Position] – [Gujba/Buni Yadi]" as the subject of the email.

Important Notice

• Applications should be submitted as one PDF document.
• Only shortlisted candidates will be contacted.
• C-HID reserves the right to conduct reference checks and verify submitted qualifications.
• C-HID does not charge any fee at any stage of recruitment.
• Candidates should not offer money, gifts or inducements in connection with recruitment.
• Fraudulent or unethical attempts to influence recruitment may result in disqualification.
• C-HID maintains zero tolerance for sexual exploitation and abuse, fraud, corruption, harassment and abuse of power.
• C-HID is an equal opportunity organization and encourages qualified candidates to apply.

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