Front Desk Officer

Description

• As part of our commitment to delivering an exceptional experience to our pupils, parents, visitors and other stakeholders, we are seeking a warm, articulate and highly professional Front Desk Officer to join our team.
• The Front Desk Officer will serve as the first point of contact for parents, visitors and other stakeholders and will play an important role in projecting a positive image of Pinefield Schools. The successful candidate must demonstrate excellent communication and customer service skills, maturity, discretion and the ability to remain calm and professional in a busy school environment.

Key Responsibilties
The successful candidate will be responsible for:

• Welcoming and attending to parents, pupils, visitors and other stakeholders in a warm, courteous and professional manner.
• Managing the school's reception area and ensuring that it remains organised, presentable and welcoming at all times.
• Receiving, screening and directing telephone calls and enquiries appropriately.
• Responding to general enquiries and providing accurate information about the school within the scope of the role.
• Receiving and appropriately managing incoming correspondence, parcels, deliveries and other items.
• Maintaining accurate visitor records and ensuring compliance with the school's visitor management and access control procedures.
• Promptly notifying relevant members of staff when parents, visitors or other stakeholders arrive for appointments.
• Directing parents and visitors to the appropriate departments or members of staff.
• Receiving and documenting enquiries, concerns and complaints before escalating them to the appropriate officer in line with school procedures.
• Maintaining accurate front desk records, logs and administrative documentation.
• Supporting communication between parents, staff and relevant school departments.
• Assisting with authorised pupil collection and release procedures where required, while ensuring strict compliance with school safeguarding protocols.
• Maintaining confidentiality regarding pupils, parents, staff and school information.
• Supporting the implementation of emergency, health, safety and safeguarding procedures.
• Providing administrative support to the wider school administration team as required.
• Carrying out any other reasonable duties assigned by Management.

Qualifications and Experience
Candidates must meet the following requirements:

• A Bachelor's Degree from a reputable A-list university with a minimum of Second Class Upper Division (2:1) in Business Administration, Mass Communication, Public Relations, Customer Service, or a related discipline.
• A minimum of 3 years' relevant experience in front desk operations, customer service, reception, administration or a similar role.
• Previous experience in a reputable school, educational institution, hospitality organisation or structured corporate environment will be an added advantage.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Professional telephone etiquette and the ability to communicate confidently and courteously.
• Proficiency in Microsoft Office applications and other relevant digital administrative tools.
• Good organisational and time management skills.
• Ability to manage multiple enquiries and responsibilities in a busy environment.
• High level of discretion and ability to maintain confidentiality.
• A professional and presentable appearance.

The ideal candidate should be:

• Warm, welcoming and approachable.
• Highly professional, articulate and well presented.
• Patient, emotionally intelligent and courteous.
• An excellent communicator and active listener.
• Passionate about delivering excellent customer service.
• Highly organised and attentive to detail.
• Able to remain calm and professional when dealing with challenging situations.
• Trustworthy and discreet with sensitive information.
• Child-friendly, safety conscious and attentive to safeguarding requirements.
• Able to work effectively both independently and as part of a team.
• Dependable, punctual and accountable.
• Respectful of Pinefield Schools' Christian foundation and willing to uphold and support the values and ethos of the school.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their updated CV to:  using "Front Desk Officer" as the subject of the email.

Note : Only shortlisted candidates will be contacted.

Share this job: