Head of Corporate Services

Job title : Head of Corporate Services

Reports to: Managing Director/Chief Executive Officer

Working with: HR/Admin Officer

Role Summary:

The Head of Corporate Services is a multi-disciplinary executive role designed to streamline and oversee the backbone of Alley Bookings’ operations. This position collapses four critical business pillars—Human Resources, Legal and Compliance, Corporate Relations, and General Administration - into a single, cohesive portfolio. 

The successful candidate will ensure operational excellence, legal safeguard, talent optimization, and strong corporate partnerships to support Alley Bookings' growth as a premier technology-enabled travel and accommodation platform.

Key Responsibilities

Human Resource Administration

• Talent Strategy & Onboarding: Manage the full employee lifecycle, from tech-savvy recruitment to structured onboarding, ensuring alignment with Alley Bookings’ high-performance culture.
• Performance Management: Implement modern performance evaluation frameworks (e.g., OKRs or KPIs) tailored to technology, sales, and operations teams.
• Compensation & Benefits: Oversee payroll administration, benefits structuring, and compliance with Nigerian labour laws.
• Employee Relations & Culture: Foster a collaborative, innovative, and disciplined workplace culture. Resolve internal grievances and manage employee retention strategies.

Legal Matters & Regulatory Compliance

• Contract Management: Draft, review, and negotiate critical agreements, including Service Level Agreements (SLAs) with hotels, short-let owners, global distribution systems (GDS), and corporate travel clients.
• Regulatory Compliance: Ensure the platform strictly adheres to data protection laws (NDPR), consumer protection regulations, e-commerce laws, and local hospitality/tourism levies in Kano and across Nigeria.
• Corporate Governance: Coordinate board meetings, maintain statutory corporate records, and manage filings with the Corporate Affairs Commission (CAC).
• Dispute Resolution: Handle initial legal disputes or grievances, coordinating with external counsel when specialized litigation is required.

Corporate Relations & Partnerships

• B2B Client Relations: Act as a key liaison for corporate clients, ensuring institutional travel accounts are managed with high professionalism and strict operational discipline.
• Stakeholder & Vendor Management: Build and maintain strategic relationships with airlines, hospitality associations, tech partners, and government regulatory bodies.
• Brand Representation: Represent Alley Bookings at corporate forums, industry events, and high-level networking sessions to drive brand credibility.

General Administration and Operations

• Office & Facility Management: Oversee the day-to-day running of the Kano headquarters, ensuring a functional, secure, and well-equipped workspace.
• Procurement & Asset Management: Manage corporate assets, vendor contracts (utilities, internet, security), and optimize administrative expenditures.
• Travel & Logistics Coordination: Oversee internal corporate travel schedules, utilizing Alley Bookings’ own platform systems to model internal efficiency. 

Qualifications & Experience

• Education: Bachelor’s degree in Law (LL.B) is highly preferred given the contract-heavy nature of the travel-tech industry. Alternatively, a degree in Business Administration, Human Resources, or International Relations with a strong, proven background in corporate legal workflows.
• Professional Certifications: Professional membership in bodies such as CIPM or NIM is an added advantage.
• Experience: Minimum of 5–7 years of progressive experience in corporate administration, HR, or legal operations, ideally within a tech startup, hospitality group, or fast-paced corporate environment.

Key Competencies and Skills

Personal Attributes

• Operational Discipline: A meticulous eye for detail, process optimization, and transparency.
• Discretion & Integrity: High ethical standards necessary for handling sensitive HR and legal documentation.
• Problem-Solver: A proactive self-starter who thrives in a dynamic, technology-driven business landscape.