Desktop Technician Level II
Brilliant Computers
Job Description
- Installs, configures, troubleshoots, and maintains desktop and workstation equipment and software including telephones (std & VOIP), desktop/laptop computers (WIN7, WIN10, MAC OS), and printers.
- Handles equipment moves with little or no supervision.
- Able to identify, analyze and resolve basic troubleshooting items but defers to supervisor or Level 1 tech for more complex hardware issues.
- Able to answer basic user questions about equipment features.
- Has basic knowledge of the organization's equipment and associated software and services.
- Works on projects/matters of limited complexity in a support role. Work is closely managed.
- Possess manufacturer certifications and is certified to perform in warranty repairs and order parts.
Requirements
- 2–5 years experience in network support or a similar role.
- Understanding of TCP/IP, VLANs, routing, switching, DNS, and DHCP.
- Experience with Cisco or similar networking equipment.
- Familiarity with network monitoring tools and ticketing systems.
- Strong troubleshooting and problem-solving skills.
- Relevant certifications such as CCNA or CompTIA Network+ are an advantage.
- Basic understanding of Windows server environments and Active Directory is an advantage.
Engineer pre-requisites/Tools needed
The engineer will need:
- A laptop running Microsoft Operating system (minimum Windows 11 but subject to change
- Console Cable
- A terminal emulator program. (recommended ones are Putty or TeraTerm or Poderosa)
- Serial Port (either built-in to the laptop or USB adapter)
- Networking support knowledge obtained in the field and appropriate OEM device specific training and certification needed to work on the OEM products.
- Teams or Webex applications for connection with Customer network NOC if required
- Engineering tool kit.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
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Vacancy posted 12 hours ago
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