Senior Associate, Reliability and Incident Response
Flutterwave
Description
- Flutterwave is seeking a dedicated Senior Associate, Reliability and Incident Response to join our Service Enablement & Governance team.
- Our team is responsible for governing incident, change, release, and service management while simultaneously driving the implementation of strategic capabilities.
- In this role, you will be instrumental in balancing day-to-day operational governance with the delivery of long-term automation and reliability initiatives.
- You will help mitigate operational risks, ensure service continuity, and contribute to building out our Service Catalogue, SLO frameworks, and AI-assisted operations.
Key Responsibilities
- Incident & Service Management: Act as a key driver in governing incident, change, release, and overall service management processes to minimize operational risk and ensure rapid recovery during disruptions.
- Strategic Implementation: Assist in the rollout and management of strategic engineering capabilities, including the Service Catalogue and Service Level Objective (SLO) frameworks.
- Automation & Self-Service: Identify opportunities to reduce long-term manual effort by developing and implementing automation, self-service tools, and AI-assisted operational workflows.
- Operational Governance: Strengthen operational controls and resilience by ensuring adherence to best practices in reliability engineering and incident response.
- Cross-Functional Collaboration: Work closely with engineering, product, and support teams to improve overall service reliability and ensure that operational standards are met across the organization.
Qualifications & Skills
- 4+ years of experience in Site Reliability Engineering (SRE), Incident Response, or DevOps roles.
- Strong understanding of ITIL processes, particularly Incident, Change, and Release Management.
- Hands-on experience defining, measuring, and reporting on Service Level Objectives (SLOs) and Service Level Indicators (SLIs).
- Proficiency in scripting and automation (e.g., Python, Bash, Go) to reduce toil and streamline operational tasks.
- Familiarity with modern observability and monitoring tools (e.g., Prometheus, Grafana, Datadog).
- Excellent problem-solving skills and the ability to maintain composure and coordinate effectively during high-pressure incident scenarios.
- Strong communication skills, with the ability to translate complex technical incidents into clear executive summaries and post-mortem reports.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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Vacancy posted 7 hours ago
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