Receptionist

Job title : Receptionist

Job Summary

• The Receptionist/Front Desk Executive serves as the first point of contact between the organization and its clients, creating a welcoming, professional, and memorable experience for every visitor.
• The role is responsible for managing front desk operations, handling customer enquiries, coordinating appointments, processing client information, supporting sales activities, and ensuring smooth communication between customers and internal teams.
• Within the Spa, Beauty, Wellness, and Personal Care industry, the Receptionist plays a critical role in delivering exceptional customer service by creating a warm and relaxing environment that reflects the brand's premium service standards.
• The position requires excellent communication skills, attention to detail, confidentiality, and the ability to manage multiple priorities while maintaining professionalism and customer satisfaction.

Key Responsibilities

• Serve as the first point of contact for all clients, visitors, and guests.
• Welcome customers warmly and provide professional assistance.
• Maintain a clean, organized, and inviting reception area.
• Manage daily front desk activities and ensure smooth customer flow.
• Manage customer appointments through booking systems, phone calls, social media channels, and walk-ins.
• Schedule, confirm, reschedule, and cancel appointments professionally.
• Coordinate with spa therapists and service providers to optimize appointment schedules.
• Escalate complex customer issues to the CRM Manager or relevant department.
• Follow up with customers after services to enhance satisfaction.
• Build positive relationships with regular clients.
• Issue receipts and maintain transaction records.
• Support daily sales reconciliation.
• Maintain customer records and service history.
• Assist Finance and Operations teams with administrative documentation.

Qualifications

• Interested candidates should possess an HND / Bachelor`s / Master`s Degree with 4 - 11 years experience.